Observe.AI incident

Interactions Explore Not Loading On Restricted/US Instance.

Major Resolved View vendor source →

Observe.AI experienced a major incident on April 29, 2026 affecting Reporting, lasting 6h 13m. The incident has been resolved; the full update timeline is below.

Started
Apr 29, 2026, 02:55 PM UTC
Resolved
Apr 29, 2026, 09:08 PM UTC
Duration
6h 13m
Detected by Pingoru
Apr 29, 2026, 02:55 PM UTC

Affected components

Reporting

Update timeline

  1. identified Apr 29, 2026, 02:55 PM UTC

    We are currently facing issues loading Interactions Explore in Reporting on US/Restricted Instance. Engineering Teams are actively working on the fix and further updates will be provided soon.

  2. monitoring Apr 29, 2026, 03:05 PM UTC

    A fix has been implemented and we are monitoring to ensure continued stability.

  3. resolved Apr 29, 2026, 09:08 PM UTC

    The issue has been resolved. Please reach out to Observe.AI Support for any questions.