Observe.AI incident

Interactions Explore Not Loading On Restricted/US Instance.

Major Vendor's status page →

Resolved after 6 hours 13 minutes, affecting Reporting, on April 29, 2026.

resolved Apr 29, 2026, 09:08 PM UTC

The issue has been resolved. Please reach out to Observe.AI Support for any questions.

Started
Apr 29, 2026, 02:55 PM UTC
Resolved
Apr 29, 2026, 09:08 PM UTC
Duration
6h 13m
Detected by Pingoru
Apr 29, 2026, 02:55 PM UTC

Affected components

Reporting

Update timeline

  1. identified Apr 29, 2026, 02:55 PM UTC

    We are currently facing issues loading Interactions Explore in Reporting on US/Restricted Instance. Engineering Teams are actively working on the fix and further updates will be provided soon.

  2. monitoring Apr 29, 2026, 03:05 PM UTC

    A fix has been implemented and we are monitoring to ensure continued stability.

  3. resolved Apr 29, 2026, 09:08 PM UTC

    The issue has been resolved. Please reach out to Observe.AI Support for any questions.

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