Resolved after 3 hours 57 minutes, affecting Conversation Intelligence and Instance Wide, on May 21, 2026.
The issue has been resolved, and we are no longer observing any related issues while monitoring the platform. Please reach out to the Technical Support team if any further issues are observed.
Affected components
Update timeline
- investigating May 21, 2026, 02:16 PM UTC
Dear Client, We are currently investigating an issue where the Observe.AI dashboard may not be loading or displaying data as expected. Our team is actively working to identify the root cause, and we will share another update as soon as more information becomes available.
- monitoring May 21, 2026, 02:23 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 21, 2026, 06:13 PM UTC
The issue has been resolved, and we are no longer observing any related issues while monitoring the platform. Please reach out to the Technical Support team if any further issues are observed.
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