Observe.AI incident

Degradation in Interactions Processing

Minor Resolved View vendor source →

Observe.AI experienced a minor incident on April 10, 2026 affecting Calls Tab and Calls Tab, lasting 4h 10m. The incident has been resolved; the full update timeline is below.

Started
Apr 10, 2026, 06:36 PM UTC
Resolved
Apr 10, 2026, 10:46 PM UTC
Duration
4h 10m
Detected by Pingoru
Apr 10, 2026, 06:36 PM UTC

Affected components

Calls TabCalls Tab

Update timeline

  1. identified Apr 10, 2026, 06:36 PM UTC

    Dear Client, We have identified an issue where recent interactions for non-PCI traffic are not being reflected on the dashboard. Our team is actively working to resolve this, and we will share further updates as progress is made.

  2. monitoring Apr 10, 2026, 07:26 PM UTC

    A fix has been implemented, and we are currently monitoring the results.

  3. resolved Apr 10, 2026, 10:46 PM UTC

    This incident has been resolved.