Observe.AI experienced a minor incident on January 20, 2026 affecting Reporting and Reporting, lasting 21h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 20, 2026, 02:46 PM UTC
We’re currently investigating an issue that may cause increased load times when accessing Reporting on Observe.AI dashboards. Our team is actively working to resolve this and restore normal performance as quickly as possible. Thank you for your patience, Observe.AI Technical Support
- identified Jan 20, 2026, 04:34 PM UTC
The issue has been identified, and a fix is currently being implemented.
- monitoring Jan 20, 2026, 05:00 PM UTC
The issue has been identified. You might still see increased load times accessing Reporting. Our team is actively working to resolve this and restore normal performance. Thank you for your patience, Observe.AI Technical Support
- identified Jan 20, 2026, 06:45 PM UTC
The issue has been identified. You might still see increased load times accessing Reporting. Our team is actively working to resolve this and restore normal performance. Thank you for your patience, Observe.AI Technical Support
- monitoring Jan 21, 2026, 02:31 PM UTC
A fix has been rolled out and we are seeing perfornance returning to normal. We will remain in a state of monitoring for a time before considering this issue fully resolved.
- resolved Jan 21, 2026, 02:35 PM UTC
This incident has been resolved.