Resolved after 6 hours 42 minutes, affecting Calls Tab and Calls Tab, on September 11, 2026.
The issue has been addressed, and we are no longer seeing any failures. All failed interactions have been successfully reprocessed. Please reach out to us if you experience any further issues.
Affected components
Update timeline
- investigating Sep 11, 2026, 03:00 PM UTC
We are investigating an issue where a subset of interactions may be failing to process and may be unavailable in the Conversation Intelligence platform. Our team is actively working to identify the root cause and will provide further updates as more information becomes available.
- investigating Sep 11, 2026, 03:03 PM UTC
We are continuing to investigate this issue.
- monitoring Sep 11, 2026, 04:45 PM UTC
A fix has been deployed, and error rates have returned to pre-event levels. We are continuing to closely monitor the situation. Reprocessing of interactions that failed during the affected period is currently in progress.
- resolved Sep 11, 2026, 09:43 PM UTC
The issue has been addressed, and we are no longer seeing any failures. All failed interactions have been successfully reprocessed. Please reach out to us if you experience any further issues.
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