Observe.AI incident

[Standard Instance] Interactions Processing Delays

Minor Resolved View vendor source →

Observe.AI experienced a minor incident on October 30, 2025 affecting Calls Tab, lasting 4h 29m. The incident has been resolved; the full update timeline is below.

Started
Oct 30, 2025, 02:04 PM UTC
Resolved
Oct 30, 2025, 06:34 PM UTC
Duration
4h 29m
Detected by Pingoru
Oct 30, 2025, 02:04 PM UTC

Affected components

Calls Tab

Update timeline

  1. investigating Oct 30, 2025, 02:04 PM UTC

    Hello all, We are currently investigating an issue where recent interactions are not being processed as expected. As a result, the latest interactions may not appear on the dashboard. Our team is actively troubleshooting the issue, and processing will resume once the underlying cause is resolved. We will continue to provide updates as we make progress.

  2. identified Oct 30, 2025, 02:47 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 30, 2025, 05:37 PM UTC

    A fix has been implemented and all the interactions should be available on the dashboard. We continue to monitor the situation and provide updates accordingly.

  4. resolved Oct 30, 2025, 06:34 PM UTC

    This incident has been resolved.