Resolved after 18 hours 59 minutes, affecting Conversation Intelligence, on February 3, 2026.
All Observe.AI services have been restored. Thank you for your patience, and If you have any questions or experience any issues, please contact Observe.AI Technical Support via the Help Center. Thank you! Observe.AI Technical Support
Affected components
Update timeline
- investigating Feb 03, 2026, 02:19 PM UTC
We have identified an issue that is causing delays in interaction processing. Our team is actively working on implementing a fix, and we will provide updates as progress is made. Thank you for your patience.
- identified Feb 03, 2026, 05:09 PM UTC
The issue has been identified and a fixed is being implemented.
- monitoring Feb 03, 2026, 07:15 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 04, 2026, 09:19 AM UTC
All Observe.AI services have been restored. Thank you for your patience, and If you have any questions or experience any issues, please contact Observe.AI Technical Support via the Help Center. Thank you! Observe.AI Technical Support
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