Observe.AI incident

[Standard Instance] Latency in call processing

Minor Resolved View vendor source →

Observe.AI experienced a minor incident on February 3, 2026 affecting Conversation Intelligence, lasting 18h 59m. The incident has been resolved; the full update timeline is below.

Started
Feb 03, 2026, 02:19 PM UTC
Resolved
Feb 04, 2026, 09:19 AM UTC
Duration
18h 59m
Detected by Pingoru
Feb 03, 2026, 02:19 PM UTC

Affected components

Conversation Intelligence

Update timeline

  1. investigating Feb 03, 2026, 02:19 PM UTC

    We have identified an issue that is causing delays in interaction processing. Our team is actively working on implementing a fix, and we will provide updates as progress is made. Thank you for your patience.

  2. identified Feb 03, 2026, 05:09 PM UTC

    The issue has been identified and a fixed is being implemented.

  3. monitoring Feb 03, 2026, 07:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 04, 2026, 09:19 AM UTC

    All Observe.AI services have been restored. Thank you for your patience, and If you have any questions or experience any issues, please contact Observe.AI Technical Support via the Help Center. Thank you! Observe.AI Technical Support