Is Observe.AI down?

We are currently receiving multiple reports from users unable to log into the Observe platform.The engineering team is actively investigating the authentication flow and reviewing system logs to identify the root cause.

This incident has been resolved.

We are currently investigating increased latency affecting the Interactions tab for a subset of customers. Users may experience slower-than-normal load times when accessing interactions, applying filters, or navigating between interaction records. Our engineering team is actively investigating and working to mitigate the issue. We will share the next update as soon as we have additional information.

We have identified the issue and a fix is being implemented. We will share the next update as soon as we have additional information.

A fix has been implemented and we are monitoring the results.

The issue is now resolved. Please reach out to Observe.AI Support for any further questions.

We are currently investigating an issue causing increased latency across multiple dashboard tabs. The team is actively debugging the issue and working to identify the root cause.

A fix has been implemented and we are currently monitoring the results.

The issue causing latency across dashboard tabs has now been resolved following the implementation of a fix. We continued monitoring the platform and services are operating normally at this time. If the issue persists, please contact the Technical Support team for further assistance.

We are currently investigating an issue impacting interaction processing. As a result, the latest interactions may be delayed from appearing on the dashboard. Our teams are actively working on mitigation and we will share further updates as they become available.

Mitigation steps have been applied, and new incoming calls are processing normally now. We are currently reprocessing the delayed interactions impacted during the incident window, and the affected calls should start becoming available on the dashboard over the next few hours. We will continue to monitor the recovery and share further updates as progress is made.

This issue has been resolved. If you continue to experience any issues, please contact the Technical Support team for further assistance.

Dear Client, We are currently investigating an issue where the Observe.AI dashboard may not be loading or displaying data as expected. Our team is actively working to identify the root cause, and we will share another update as soon as more information becomes available.

A fix has been implemented and we are monitoring the results.

The issue has been resolved, and we are no longer observing any related issues while monitoring the platform. Please reach out to the Technical Support team if any further issues are observed.