Observe.AI incident
[Multiple Instances] Increased error rates on the Observe.AI dashboard
Resolved after 11 hours 18 minutes, affecting Conversation Intelligence and AI Agents and 1 more, on September 3, 2026.
The system is currently stable, and error rates are back to pre-event levels. We are continuing to actively monitor the system to confirm full recovery.
Affected components
Update timeline
- investigating Sep 03, 2026, 10:01 PM UTC
We are currently investigating an issue where Observe.AI dashboard pages may be experiencing slower loading times or errors. Our team is actively investigating this internally, and we will provide further updates as we learn more.
- investigating Sep 03, 2026, 10:33 PM UTC
We are continuing to investigate this issue.
- monitoring Sep 03, 2026, 11:32 PM UTC
The system is currently stable, and error rates are back to pre-event levels. We are continuing to actively monitor the system to confirm full recovery.
- resolved Sep 04, 2026, 09:20 AM UTC
The issue is resolved and the system is operating normally at this time.
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