Observe.AI incident

Latency Issues on Observe.AI Dashboard

Minor Resolved View vendor source →

Observe.AI experienced a minor incident on December 17, 2025 affecting Login Page and Calls Tab and 1 more component, lasting 53m. The incident has been resolved; the full update timeline is below.

Started
Dec 17, 2025, 04:40 PM UTC
Resolved
Dec 17, 2025, 05:33 PM UTC
Duration
53m
Detected by Pingoru
Dec 17, 2025, 04:40 PM UTC

Affected components

Login PageCalls TabEvaluationsAPIReportingReal-TimeInstance Wide

Update timeline

  1. investigating Dec 17, 2025, 04:40 PM UTC

    We are currently investigating an issue where you may experience latency when loading certain tabs on the Observe.AI dashboards. Our team is actively working to resolve these issues and restore full functionality.

  2. investigating Dec 17, 2025, 04:47 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Dec 17, 2025, 04:50 PM UTC

    A fix has been implemented, and the service has returned to normal. We will continue to monitor the system closely.

  4. resolved Dec 17, 2025, 05:33 PM UTC

    This incident has been resolved.