Observe.AI Outage History
Observe.AI is up right nowPingoru has recorded 50 incidents for Observe.AI: 21 in the last 12 months and 4 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 27 of 720 (4%) |
| May 2026 | 4 | 115 of 744 (15%) |
| June 2026 | 1 | 21 of 720 (3%) |
| July 2026 | 1 | 3 of 744 (0%) |
| August 2026 | 1 | 6 of 744 (1%) |
| September 2026 | 2 | 18 of 720 (3%) |
| October 2026 | 1 | 336 of 592 (57%) |
Incidents, newest first
Major March 5, 2025 Data lag or availability issues 6h 18m Instance Wide
Started Mar 05, 2025, 04:26 PM UTC· resolved Mar 05, 2025, 10:45 PM UTC
- investigating Mar 05, 2025, 04:26 PM UTC
Hello all, We are currently aware of and actively investigating issues related to accessing various portions of the Observe.AI dashboard, and data seen on those pages may not be up-to-date. We can assure you that your data is reaching us and will be processed as part of the resolution to these issues. We will keep you posted with more updates. Regards Observe.AI Technical Support Team
- monitoring Mar 05, 2025, 05:03 PM UTC
A fix has been implemented and dashboards and their data should load once more. The team will continue to monitor the system health. In case you are still seeing issues, please reach out to Observe.AI support via the help center https://help.observe.ai/hc/en-us
- resolved Mar 05, 2025, 10:45 PM UTC
The health of the Observe.AI dashboard has continued to stay healthy so we are considering this resolved. If you have any questions, please reach out by creating a support ticket at https://help.observe.ai/hc/en-us Thank you, Regards, Observe.AI Technical Support Team
Minor February 27, 2025 Intermittent slowness issues 10h 49m Conversation Intelligence
Started Feb 27, 2025, 04:45 PM UTC· resolved Feb 28, 2025, 03:35 AM UTC
- investigating Feb 27, 2025, 04:45 PM UTC
Dear Client, You might be seeing intermittent slowness issues while accessing tabs on the Observe.AI dashboard. The team is working on reviewing and resolving the issue at the earliest. We will keep you posted with more updates. Thanks Observe.AI Technical Support Team
- monitoring Feb 27, 2025, 05:47 PM UTC
A fix has been implemented and dashboards should load fine now. The team continues to monitor the network. Incase you are still seeing issues, please reach out to Observe.AI support via the help center https://help.observe.ai/hc/en-us
- resolved Feb 28, 2025, 03:35 AM UTC
Dear Client, The intermittent slowness issue on the Observe.AI dashboard has now been resolved. If you have any questions, please reach out by creating a support ticket at https://help.observe.ai/hc/en-us Thank you, Regards, Observe.Ai Technical Support Team
Minor February 12, 2025 Issue with Reporting Merge Functionality 1d 17h Reporting, Reporting, Reporting
Started Feb 12, 2025, 05:07 PM UTC· resolved Feb 14, 2025, 10:42 AM UTC
- identified Feb 12, 2025, 05:07 PM UTC
Dear Client, We are currently experiencing an issue affecting reports that rely on the Reporting Merge functionality. All other reports remain unaffected. Our team is actively working on a resolution. We will provide regular updates as we make progress. If you have any questions, please reach out by creating a support ticket at https://help.observe.ai/hc/en-us Thanks and Regards, Observe.Ai Technical Support Team
- identified Feb 12, 2025, 06:33 PM UTC
Dear Client, In addition to the ongoing Reporting Merge issue, you may also experience issues with report downloads. Our team is actively working on resolving both, and we will provide updates as soon as more information becomes available. If you have any questions, please reach out by creating a support ticket at https://help.observe.ai/hc/en-us Thanks and Regards, Observe.Ai Technical Support Team
- identified Feb 12, 2025, 07:49 PM UTC
Dear Client, The issue affecting report downloads has now been resolved. However, the Reporting Merge issue is still being worked on, and our team is actively working towards a resolution. We will provide regular updates as we make progress. If you have any questions, please reach out by creating a support ticket at https://help.observe.ai/hc/en-us Thanks and Regards, Observe.Ai Technical Support Team
- resolved Feb 14, 2025, 10:42 AM UTC
Dear Client, The issue affecting Reporting Merge functionality has now been fully resolved. All reporting features are functioning as expected. We appreciate your patience and understanding while we worked on this. If you have any questions, please reach out by creating a support ticket at https://help.observe.ai/hc/en-us Thank you, Regards, Observe.Ai Technical Support Team
Minor January 9, 2025 Intermittent Issue with Reporting and Data-out API services 1d 3h API, Reporting
Started Jan 09, 2025, 12:12 PM UTC· resolved Jan 10, 2025, 04:08 PM UTC
- identified Jan 09, 2025, 12:12 PM UTC
Dear Client, You might be facing intermittent issues and partial discrepancy in the availability of data while loading the reporting-dashboard and extracting data via the data-out APIs. The team has identified the issue and are working on the resolution. We will keep you posted with regular updates. In case of any other queries, kindly create a ticket with support via https://help.observe.ai/hc/en-us Thanks and Regards, Observe.Ai Technical Support Team
- monitoring Jan 10, 2025, 10:14 AM UTC
Dear Client, We are pleased to inform you that the issue has been resolved. Interaction details are now successfully loaded into the system and should appear in your reports and data-out APIs. We will will continue to monitoring the situation and will keep you updated if any further issues arise. Should you have any additional queries or require assistance, please feel free to create a support ticket at https://help.observe.ai/hc/en-us. Thanks and Regards, Observe.AI Technical Support Team
- resolved Jan 10, 2025, 04:08 PM UTC
This incident has been resolved.
Major December 4, 2024 Intermittent Login issues 1h 49m Login Page
Started Dec 04, 2024, 03:30 PM UTC· resolved Dec 04, 2024, 05:20 PM UTC
- investigating Dec 04, 2024, 03:30 PM UTC
Dear Customer, We are seeing intermittent login issues due to which you might not be able to login to the Observe.AI dashboard. The team is investigating on priority and we will keep you posted with regular updates.
- monitoring Dec 04, 2024, 03:55 PM UTC
This issue has been fixed and all logins are now successful. We will continue monitoring before resolving the incident. If you have any questions or experience any further issues please contact the Observe.AI Technical Support team via the Help Center.
- resolved Dec 04, 2024, 05:20 PM UTC
This incident has been fully resolved for all those affected. Thank you for your patience.
Minor November 13, 2024 [API & Reporting] Data freshness 1d Conversation Intelligence
Started Nov 13, 2024, 04:01 PM UTC· resolved Nov 14, 2024, 04:21 PM UTC
- investigating Nov 13, 2024, 04:01 PM UTC
We are currently investigating an issue where some calls processed on November 12th are currently not appearing in the reporting or the API areas of the platform. Calls from November 11th, and today, November 13th are unaffected. We will be providing regular updates on this matter.
- identified Nov 13, 2024, 09:03 PM UTC
The backlog of calls is in the process of being restored to the API and reporting areas with work consistently being done to speed up this progress to get back to the current. We will continue to provide updates as they are available.
- monitoring Nov 13, 2024, 10:49 PM UTC
The last portion of the backlog is currently syncing and we are closely monitoring its progress. We will send an update once the data for the time window is current.
- resolved Nov 14, 2024, 04:21 PM UTC
All Observe.AI Reporting and API services have been restored. Thank you for your patience and If you have any questions or experience any issues please contact Observe.AI Technical Support via the Help Center. Thank you! Observe.AI Technical Support