Observe.AI Outage History

Observe.AI is up right now

Observe.AI had 27 outages in the last 2 years totaling 38h 38m of downtime — averaging 1.1 incidents per month.

There were 27 Observe.AI outages since May 29, 2024 totaling 38h 38m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.observe.ai

Major August 1, 2024

[Real-Time] Summary and smart script issues

Detected by Pingoru
Aug 01, 2024, 06:29 PM UTC
Resolved
Aug 02, 2024, 06:32 AM UTC
Duration
12h 3m
Affected: Real-Time
Timeline · 3 updates
  1. investigating Aug 01, 2024, 06:29 PM UTC

    We are currently aware of issues where some real-time calls will not generate a summary, smart scripts will not be crossed off at all or only the first few smart scripts will be missed. We currently have the necessary resources engaged and are having the issue worked.

  2. monitoring Aug 01, 2024, 10:04 PM UTC

    The issue has been remedied and we will monitor it closely for a time before considering this resolved.

  3. resolved Aug 02, 2024, 06:32 AM UTC

    The incident stands resolved and we continue to monitor the services. In case you are still seeing issues, please raise a ticket with Observe.AI support

Read the full incident report →

Notice June 21, 2024

[Login Access] Issues logging in and retrieving data

Detected by Pingoru
Jun 21, 2024, 09:54 PM UTC
Resolved
Jun 23, 2024, 12:30 AM UTC
Duration
1d 2h
Affected: Login PageCalls Tab
Timeline · 3 updates
  1. investigating Jun 21, 2024, 09:54 PM UTC

    Hello all, We are currently experiencing an issue with logging in, that also is affecting data retrieval on the platform. You may be unable to log in, or may be kicked out while navigating the platform. We are actively troubleshooting this issue and will provide updates as we move forward.

  2. monitoring Jun 21, 2024, 10:24 PM UTC

    The issue has been resolved. Logging in and navigating the platform is now working as expected. We will monitor this for some time before resolving this incident.

  3. resolved Jun 23, 2024, 12:30 AM UTC

    Dear Client, The team has been monitoring closely and we have not seen any traces of recurrence of the issue. While we will continue to monitor at the backend, the incident is now marked as resolved. Please feel free to contact the support team for any further queries. Thanks and Regards Observe.AI Technical support team

Read the full incident report →