[Interaction Processing] Degraded Performance

Update timeline

1. identified Oct 02, 2025, 05:43 PM UTC

   Some tenants within the Restricted/US Instance are experiencing a delay in interactions being processed. We are aware of the issue and are actively working on restoring the normal workflow. No interactions during this time are expected to be lost and are fully expected to be ingested as part of the remediation for this issue.

2. identified Oct 02, 2025, 08:06 PM UTC

   We continue to work through the backlog and monitor the progress to ensure success. We'll continue to provide updates as they are available.

3. monitoring Oct 02, 2025, 11:04 PM UTC

   All previous interactions have been processed, and interactions are now being processed as expected going forward. We will monitor to ensure processing looks stable for a time longer before considering the issue resolved.

4. resolved Oct 03, 2025, 01:53 PM UTC

   All Observe.AI services have been restored. Thank you for your patience and If you have any questions or experience any issues please contact Observe.AI Technical Support via the Help Center. Thank you! Observe.AI Technical Support