Resolved after 6 hours 35 minutes, affecting Calls Tab, on August 28, 2025.
This incident has been resolved. Request you to please monitor and reach out to support via the helpcenter https://help.observe.ai/hc/en-us incase you continue to see issues with call ingestion and processing. We apologise for the inconvenience caused in this regard. Thanks Observe.AI Support Team
Affected components
Update timeline
- investigating Aug 28, 2025, 09:57 PM UTC
We are currently investigating an issue where you may experience 'Access Denied' errors when trying to upload files via SFTP to our systems. Our team is actively working to restore the ability to upload all files via the SFTP server once more.
- monitoring Aug 28, 2025, 11:14 PM UTC
A fix has been implemented, and we see that the 'Access Denied' errors have stopped. We will monitor for further occurrences for a time before considering this issue resolved.
- resolved Aug 29, 2025, 04:32 AM UTC
This incident has been resolved. Request you to please monitor and reach out to support via the helpcenter https://help.observe.ai/hc/en-us incase you continue to see issues with call ingestion and processing. We apologise for the inconvenience caused in this regard. Thanks Observe.AI Support Team
Your product runs on more than Observe.AI
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services