Observe.AI incident

[Interaction Processing] Degraded Performance

Minor Resolved View vendor source →

Observe.AI experienced a minor incident on July 23, 2025 affecting Conversation Intelligence and Calls Tab, lasting 18h 29m. The incident has been resolved; the full update timeline is below.

Started
Jul 23, 2025, 06:05 PM UTC
Resolved
Jul 24, 2025, 12:35 PM UTC
Duration
18h 29m
Detected by Pingoru
Jul 23, 2025, 06:05 PM UTC

Affected components

Conversation IntelligenceCalls Tab

Update timeline

  1. investigating Jul 23, 2025, 06:05 PM UTC

    We have identified an issue affecting call processing, which is delaying calls from appearing on the dashboard. Our team is actively working to restore the platform to normal operation. Thank you for your patience, Observe.AI Technical Support

  2. monitoring Jul 23, 2025, 07:29 PM UTC

    Calls are being processed at an accelerated rate to clear the backlog. We will be monitoring the progress of this processing to ensure that it continues to trend in a positive manner.

  3. resolved Jul 24, 2025, 12:35 PM UTC

    The health of the Observe.AI dashboard has continued to stay healthy, so we are considering this resolved. If you have any questions, please reach out by creating a support ticket at https://help.observe.ai/hc/en-us Thank you, Regards, Observe.AI Technical Support Team