Observe.AI incident

[Interaction Processing] Degraded Performance

Minor Resolved View vendor source →

Observe.AI experienced a minor incident on August 28, 2025 affecting Calls Tab, lasting 2h 43m. The incident has been resolved; the full update timeline is below.

Started
Aug 28, 2025, 03:07 PM UTC
Resolved
Aug 28, 2025, 05:51 PM UTC
Duration
2h 43m
Detected by Pingoru
Aug 28, 2025, 03:07 PM UTC

Affected components

Calls Tab

Update timeline

  1. monitoring Aug 28, 2025, 03:07 PM UTC

    We have identified an issue affecting call processing, which is delaying calls from appearing on the dashboard. Our team has resolved the issue and is working to process all calls that are in the pipeline. No calls have been lost, and every received call will be processed.

  2. monitoring Aug 28, 2025, 03:39 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Aug 28, 2025, 05:51 PM UTC

    The issue has been resolved and calls have continued to process as expected.