Observe.AI incident

[Interaction Processing] Degraded Performance

Minor Resolved View vendor source →

Observe.AI experienced a minor incident on October 2, 2025 affecting Conversation Intelligence, lasting 7h 16m. The incident has been resolved; the full update timeline is below.

Started
Oct 02, 2025, 05:43 PM UTC
Resolved
Oct 03, 2025, 01:00 AM UTC
Duration
7h 16m
Detected by Pingoru
Oct 02, 2025, 05:43 PM UTC

Affected components

Conversation Intelligence

Update timeline

  1. identified Oct 02, 2025, 05:43 PM UTC

    Some tenants within the Restricted/US Instance are experiencing a delay in interactions being processed. We are aware of the issue and are actively working on restoring the normal workflow. No interactions during this time are expected to be lost and are fully expected to be ingested as part of the remediation for this issue.

  2. identified Oct 02, 2025, 08:06 PM UTC

    We continue to work through the backlog and monitor the progress to ensure success. We'll continue to provide updates as they are available.

  3. monitoring Oct 02, 2025, 11:04 PM UTC

    All previous interactions have been processed, and interactions are now being processed as expected going forward. We will monitor to ensure processing looks stable for a time longer before considering the issue resolved.

  4. resolved Oct 03, 2025, 01:53 PM UTC

    All Observe.AI services have been restored. Thank you for your patience and If you have any questions or experience any issues please contact Observe.AI Technical Support via the Help Center. Thank you! Observe.AI Technical Support