Observe.AI incident

[Standard Instance] Latency Issues on Observe.AI Dashboard

Major Resolved View vendor source →

Observe.AI experienced a major incident on October 7, 2025 affecting Calls Tab, lasting 2h 58m. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2025, 12:53 PM UTC
Resolved
Oct 07, 2025, 03:52 PM UTC
Duration
2h 58m
Detected by Pingoru
Oct 07, 2025, 12:53 PM UTC

Affected components

Calls Tab

Update timeline

  1. investigating Oct 07, 2025, 12:53 PM UTC

    We are currently investigating an issue where you may experience latency when loading certain tabs on the Observe.AI dashboards. Our team is actively working to resolve these issues and restore full functionality.

  2. identified Oct 07, 2025, 01:13 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 07, 2025, 01:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 07, 2025, 03:52 PM UTC

    The platform has remained stable after the fix was implemented. Thank you for your patience, and if you have any questions or experience any further issues, please contact Observe.AI Technical Support via the Help Center. Observe.AI Technical Support