Observe.AI Outage History
Observe.AI degraded · 1 active incident View live status →Pingoru has recorded 50 incidents for Observe.AI: 21 in the last 12 months and 4 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 27 of 720 (4%) |
| May 2026 | 4 | 115 of 744 (15%) |
| June 2026 | 1 | 21 of 720 (3%) |
| July 2026 | 1 | 3 of 744 (0%) |
| August 2026 | 1 | 6 of 744 (1%) |
| September 2026 | 2 | 18 of 720 (3%) |
| October 2026 | 1 | 306 of 512 (60%) |
Incidents, newest first
Minor September 11, 2026 Interaction Processing Failures 6h 42m Calls Tab, Calls Tab
Started Sep 11, 2026, 03:00 PM UTC· resolved Sep 11, 2026, 09:43 PM UTC
- investigating Sep 11, 2026, 03:00 PM UTC
We are investigating an issue where a subset of interactions may be failing to process and may be unavailable in the Conversation Intelligence platform. Our team is actively working to identify the root cause and will provide further updates as more information becomes available.
- investigating Sep 11, 2026, 03:03 PM UTC
We are continuing to investigate this issue.
- monitoring Sep 11, 2026, 04:45 PM UTC
A fix has been deployed, and error rates have returned to pre-event levels. We are continuing to closely monitor the situation. Reprocessing of interactions that failed during the affected period is currently in progress.
- resolved Sep 11, 2026, 09:43 PM UTC
The issue has been addressed, and we are no longer seeing any failures. All failed interactions have been successfully reprocessed. Please reach out to us if you experience any further issues.
Minor September 3, 2026 [Multiple Instances] Increased error rates on the Observe.AI dashboard 11h 18m Conversation Intelligence, AI Agents, Companion Agent
Started Sep 03, 2026, 10:01 PM UTC· resolved Sep 04, 2026, 09:20 AM UTC
- investigating Sep 03, 2026, 10:01 PM UTC
We are currently investigating an issue where Observe.AI dashboard pages may be experiencing slower loading times or errors. Our team is actively investigating this internally, and we will provide further updates as we learn more.
- investigating Sep 03, 2026, 10:33 PM UTC
We are continuing to investigate this issue.
- monitoring Sep 03, 2026, 11:32 PM UTC
The system is currently stable, and error rates are back to pre-event levels. We are continuing to actively monitor the system to confirm full recovery.
- resolved Sep 04, 2026, 09:20 AM UTC
The issue is resolved and the system is operating normally at this time.
Notice August 21, 2026 Talkdesk Call Ingestion Failure 5h 59m Calls Tab, Reporting
Started Aug 21, 2026, 11:47 AM UTC· resolved Aug 21, 2026, 05:47 PM UTC
- investigating Aug 21, 2026, 11:47 AM UTC
We are actively investigating a service disruption affecting call and interaction ingestion for Talkdesk integrations. Our engineering team is actively reviewing this and working with the TalkDesk team to identify the root cause..
- identified Aug 21, 2026, 02:50 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 21, 2026, 04:51 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 21, 2026, 05:47 PM UTC
This incident has been resolved.
Notice July 22, 2026 Users Experiencing Login Errors 3h 22m Login Page
Started Jul 22, 2026, 02:15 PM UTC· resolved Jul 22, 2026, 05:37 PM UTC
- investigating Jul 22, 2026, 02:15 PM UTC
We are currently receiving multiple reports from users unable to log into the Observe platform.The engineering team is actively investigating the authentication flow and reviewing system logs to identify the root cause.
- resolved Jul 22, 2026, 05:37 PM UTC
This incident has been resolved.
Major June 24, 2026 Interactions Tab Latency 3h 5m Calls Tab
Started Jun 24, 2026, 05:19 PM UTC· resolved Jun 24, 2026, 08:24 PM UTC
- investigating Jun 24, 2026, 05:19 PM UTC
We are currently investigating increased latency affecting the Interactions tab for a subset of customers. Users may experience slower-than-normal load times when accessing interactions, applying filters, or navigating between interaction records. Our engineering team is actively investigating and working to mitigate the issue. We will share the next update as soon as we have additional information.
- identified Jun 24, 2026, 06:01 PM UTC
We have identified the issue and a fix is being implemented. We will share the next update as soon as we have additional information.
- monitoring Jun 24, 2026, 07:02 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 24, 2026, 08:24 PM UTC
The issue is now resolved. Please reach out to Observe.AI Support for any further questions.
Minor May 27, 2026 [Standard Instance] Dashboard Latency 3h 15m Instance Wide
Started May 27, 2026, 12:34 PM UTC· resolved May 27, 2026, 03:49 PM UTC
- investigating May 27, 2026, 12:34 PM UTC
We are currently investigating an issue causing increased latency across multiple dashboard tabs. The team is actively debugging the issue and working to identify the root cause.
- monitoring May 27, 2026, 01:05 PM UTC
A fix has been implemented and we are currently monitoring the results.
- resolved May 27, 2026, 03:49 PM UTC
The issue causing latency across dashboard tabs has now been resolved following the implementation of a fix. We continued monitoring the platform and services are operating normally at this time. If the issue persists, please contact the Technical Support team for further assistance.
Minor May 27, 2026 [Standard Instance] Interaction Processing Delay 5d 6h Calls Tab
Started May 27, 2026, 11:45 AM UTC· resolved Jun 01, 2026, 06:16 PM UTC
- investigating May 27, 2026, 11:45 AM UTC
We are currently investigating an issue impacting interaction processing. As a result, the latest interactions may be delayed from appearing on the dashboard. Our teams are actively working on mitigation and we will share further updates as they become available.
- identified May 27, 2026, 04:39 PM UTC
Mitigation steps have been applied, and new incoming calls are processing normally now. We are currently reprocessing the delayed interactions impacted during the incident window, and the affected calls should start becoming available on the dashboard over the next few hours. We will continue to monitor the recovery and share further updates as progress is made.
- resolved Jun 01, 2026, 06:16 PM UTC
This issue has been resolved. If you continue to experience any issues, please contact the Technical Support team for further assistance.
Minor May 21, 2026 Unable to load Observe.AI dashboard 3h 57m Conversation Intelligence, Instance Wide
Started May 21, 2026, 02:16 PM UTC· resolved May 21, 2026, 06:13 PM UTC
- investigating May 21, 2026, 02:16 PM UTC
Dear Client, We are currently investigating an issue where the Observe.AI dashboard may not be loading or displaying data as expected. Our team is actively working to identify the root cause, and we will share another update as soon as more information becomes available.
- monitoring May 21, 2026, 02:23 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 21, 2026, 06:13 PM UTC
The issue has been resolved, and we are no longer observing any related issues while monitoring the platform. Please reach out to the Technical Support team if any further issues are observed.
Notice May 13, 2026 Reporting Dashboard Unavailable 3h 2m Reporting, Reporting
Started May 13, 2026, 01:42 PM UTC· resolved May 13, 2026, 04:45 PM UTC
- investigating May 13, 2026, 01:42 PM UTC
We are investigating reports of an issue where users are unable to view data on the reporting dashboard. Our engineering team is currently triaging the issue to identify the root cause across all production and restricted clusters. We apologize for the inconvenience and will provide an update as soon as more information is available.
- investigating May 13, 2026, 01:49 PM UTC
We are continuing to investigate this issue.
- monitoring May 13, 2026, 03:48 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 13, 2026, 03:49 PM UTC
We are continuing to monitor for any further issues.
- monitoring May 13, 2026, 04:44 PM UTC
We are continuing to monitor for any further issues.
- resolved May 13, 2026, 04:45 PM UTC
This incident has been resolved.
Major April 29, 2026 Interactions Explore Not Loading On Restricted/US Instance. 6h 13m Reporting
Started Apr 29, 2026, 02:55 PM UTC· resolved Apr 29, 2026, 09:08 PM UTC
- identified Apr 29, 2026, 02:55 PM UTC
We are currently facing issues loading Interactions Explore in Reporting on US/Restricted Instance. Engineering Teams are actively working on the fix and further updates will be provided soon.
- monitoring Apr 29, 2026, 03:05 PM UTC
A fix has been implemented and we are monitoring to ensure continued stability.
- resolved Apr 29, 2026, 09:08 PM UTC
The issue has been resolved. Please reach out to Observe.AI Support for any questions.
Minor April 10, 2026 Degradation in Interactions Processing 4h 10m Calls Tab, Calls Tab
Started Apr 10, 2026, 06:36 PM UTC· resolved Apr 10, 2026, 10:46 PM UTC
- identified Apr 10, 2026, 06:36 PM UTC
Dear Client, We have identified an issue where recent interactions for non-PCI traffic are not being reflected on the dashboard. Our team is actively working to resolve this, and we will share further updates as progress is made.
- monitoring Apr 10, 2026, 07:26 PM UTC
A fix has been implemented, and we are currently monitoring the results.
- resolved Apr 10, 2026, 10:46 PM UTC
This incident has been resolved.
Critical April 1, 2026 [Standard Instance] Issues While Accessing Observe.AI Instance 16h 49m Instance Wide
Started Apr 01, 2026, 01:32 PM UTC· resolved Apr 02, 2026, 06:22 AM UTC
- identified Apr 01, 2026, 01:32 PM UTC
Dear Client, We are currently investigating an issue where the Observe.AI instance may be inaccessible. The issue has been identified, and our team is actively working to mitigate it. Further updates will be shared as soon as more information becomes available.
- monitoring Apr 01, 2026, 01:49 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 02, 2026, 06:22 AM UTC
This incident has been resolved.
Minor February 23, 2026 Intermittent Latency Issue 10h 34m Calls Tab
Started Feb 23, 2026, 10:53 PM UTC· resolved Feb 24, 2026, 09:28 AM UTC
- investigating Feb 23, 2026, 10:53 PM UTC
We are currently investigating an issue where some tabs may intermittently fail to load. Our team is actively looking into this and will share updates as we have more information.
- monitoring Feb 23, 2026, 11:20 PM UTC
The issue has been fixed and we are monitoring the results.
- resolved Feb 24, 2026, 09:28 AM UTC
This incident has been resolved.
Minor February 3, 2026 [Standard Instance] Latency in call processing 18h 59m Conversation Intelligence
Started Feb 03, 2026, 02:19 PM UTC· resolved Feb 04, 2026, 09:19 AM UTC
- investigating Feb 03, 2026, 02:19 PM UTC
We have identified an issue that is causing delays in interaction processing. Our team is actively working on implementing a fix, and we will provide updates as progress is made. Thank you for your patience.
- identified Feb 03, 2026, 05:09 PM UTC
The issue has been identified and a fixed is being implemented.
- monitoring Feb 03, 2026, 07:15 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 04, 2026, 09:19 AM UTC
All Observe.AI services have been restored. Thank you for your patience, and If you have any questions or experience any issues, please contact Observe.AI Technical Support via the Help Center. Thank you! Observe.AI Technical Support
Minor January 20, 2026 Degraded Reporting Performance 23h 49m Reporting, Reporting
Started Jan 20, 2026, 02:46 PM UTC· resolved Jan 21, 2026, 02:35 PM UTC
- investigating Jan 20, 2026, 02:46 PM UTC
We’re currently investigating an issue that may cause increased load times when accessing Reporting on Observe.AI dashboards. Our team is actively working to resolve this and restore normal performance as quickly as possible. Thank you for your patience, Observe.AI Technical Support
- identified Jan 20, 2026, 04:34 PM UTC
The issue has been identified, and a fix is currently being implemented.
- monitoring Jan 20, 2026, 05:00 PM UTC
The issue has been identified. You might still see increased load times accessing Reporting. Our team is actively working to resolve this and restore normal performance. Thank you for your patience, Observe.AI Technical Support
- identified Jan 20, 2026, 06:45 PM UTC
The issue has been identified. You might still see increased load times accessing Reporting. Our team is actively working to resolve this and restore normal performance. Thank you for your patience, Observe.AI Technical Support
- monitoring Jan 21, 2026, 02:31 PM UTC
A fix has been rolled out and we are seeing perfornance returning to normal. We will remain in a state of monitoring for a time before considering this issue fully resolved.
- resolved Jan 21, 2026, 02:35 PM UTC
This incident has been resolved.
Minor December 17, 2025 Latency Issues on Observe.AI Dashboard 53m Login Page, Calls Tab, Evaluations, API and 3 more
Started Dec 17, 2025, 04:40 PM UTC· resolved Dec 17, 2025, 05:33 PM UTC
- investigating Dec 17, 2025, 04:40 PM UTC
We are currently investigating an issue where you may experience latency when loading certain tabs on the Observe.AI dashboards. Our team is actively working to resolve these issues and restore full functionality.
- investigating Dec 17, 2025, 04:47 PM UTC
We are continuing to investigate this issue.
- monitoring Dec 17, 2025, 04:50 PM UTC
A fix has been implemented, and the service has returned to normal. We will continue to monitor the system closely.
- resolved Dec 17, 2025, 05:33 PM UTC
This incident has been resolved.
Minor October 30, 2025 [Standard Instance] Interactions Processing Delays 4h 29m Calls Tab
Started Oct 30, 2025, 02:04 PM UTC· resolved Oct 30, 2025, 06:34 PM UTC
- investigating Oct 30, 2025, 02:04 PM UTC
Hello all, We are currently investigating an issue where recent interactions are not being processed as expected. As a result, the latest interactions may not appear on the dashboard. Our team is actively troubleshooting the issue, and processing will resume once the underlying cause is resolved. We will continue to provide updates as we make progress.
- identified Oct 30, 2025, 02:47 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 30, 2025, 05:37 PM UTC
A fix has been implemented and all the interactions should be available on the dashboard. We continue to monitor the situation and provide updates accordingly.
- resolved Oct 30, 2025, 06:34 PM UTC
This incident has been resolved.
Minor October 29, 2025 [Reporting Availability] Partial Outage 2h 22m Reporting, Reporting
Started Oct 29, 2025, 02:22 PM UTC· resolved Oct 29, 2025, 04:44 PM UTC
- investigating Oct 29, 2025, 02:22 PM UTC
We are aware of issues accessing reports and the data contained within for those placed on our Standard and Restricted/US Instances. We have a ticket opened at the highest priority with the upstream group powering this functionality, and we will deliver any updates as soon as we have them.
- investigating Oct 29, 2025, 02:27 PM UTC
We will be forcing the reporting platform down so that the available resources can be increased. We expect reporting to be back up in 30 minutes and expect to see the performance begin to improve from there. We will continue to provide updates as they are available.
- monitoring Oct 29, 2025, 03:09 PM UTC
The scale-up activity has been completed, and performance is looking back to normal. We will monitor for a time to ensure stability before considering this issue resolved.
- resolved Oct 29, 2025, 04:44 PM UTC
The reporting functionality has remained stable and is back to operating as expected. Thank you for your patience. If you have any questions or experience any further issues, please contact the Observe.AI Technical Support team via the Help Center.
Major October 7, 2025 [Standard Instance] Latency Issues on Observe.AI Dashboard 2h 58m Calls Tab
Started Oct 07, 2025, 12:53 PM UTC· resolved Oct 07, 2025, 03:52 PM UTC
- investigating Oct 07, 2025, 12:53 PM UTC
We are currently investigating an issue where you may experience latency when loading certain tabs on the Observe.AI dashboards. Our team is actively working to resolve these issues and restore full functionality.
- identified Oct 07, 2025, 01:13 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 07, 2025, 01:49 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 07, 2025, 03:52 PM UTC
The platform has remained stable after the fix was implemented. Thank you for your patience, and if you have any questions or experience any further issues, please contact Observe.AI Technical Support via the Help Center. Observe.AI Technical Support
Minor October 2, 2025 [Interaction Processing] Degraded Performance 7h 16m Conversation Intelligence
Started Oct 02, 2025, 05:43 PM UTC· resolved Oct 03, 2025, 01:00 AM UTC
- identified Oct 02, 2025, 05:43 PM UTC
Some tenants within the Restricted/US Instance are experiencing a delay in interactions being processed. We are aware of the issue and are actively working on restoring the normal workflow. No interactions during this time are expected to be lost and are fully expected to be ingested as part of the remediation for this issue.
- identified Oct 02, 2025, 08:06 PM UTC
We continue to work through the backlog and monitor the progress to ensure success. We'll continue to provide updates as they are available.
- monitoring Oct 02, 2025, 11:04 PM UTC
All previous interactions have been processed, and interactions are now being processed as expected going forward. We will monitor to ensure processing looks stable for a time longer before considering the issue resolved.
- resolved Oct 03, 2025, 01:53 PM UTC
All Observe.AI services have been restored. Thank you for your patience and If you have any questions or experience any issues please contact Observe.AI Technical Support via the Help Center. Thank you! Observe.AI Technical Support
Major September 5, 2025 [UI] Pages are not loading data 8h 15m Conversation Intelligence
Started Sep 05, 2025, 05:44 PM UTC· resolved Sep 06, 2025, 02:00 AM UTC
- investigating Sep 05, 2025, 05:44 PM UTC
We are aware of an issue where various parts of the dashboards are stuck in a loading state and not displaying data. We have engaged the necessary resources and are treating this with the highest priority.
- investigating Sep 05, 2025, 06:46 PM UTC
We continue to actively troubleshoot this issue and have narrowed down the cause. We will continue to provide updates as they are available.
- identified Sep 05, 2025, 07:22 PM UTC
The data on pages is starting to load once more. We continue to work on resolving the loading issue with filters on various pages.
- identified Sep 05, 2025, 08:16 PM UTC
We continue to actively work on the issue with data and filters failing to load on pages. We will continue to provide updates as we have them.
- identified Sep 05, 2025, 09:36 PM UTC
Most affected accounts are back to normal. For the remaining few, we have implemented some fixes and are monitoring the progress while we continue to work on making adjustments to resolve the issues.
- monitoring Sep 05, 2025, 09:53 PM UTC
A fix has been rolled out and we are seeing perfornance returning to normal. We will remain in a state of monitoring for a time before considering this issue fully resolved.
- resolved Sep 06, 2025, 02:00 AM UTC
All Observe.AI services have been restored. Thank you for your patience and If you have any questions or experience any issues please contact Observe.AI Technical Support via the Help Center. Thank You! Observe.AI Technical Support
Minor August 28, 2025 [SFTP Uploading] Access denied errors 6h 35m Calls Tab
Started Aug 28, 2025, 09:57 PM UTC· resolved Aug 29, 2025, 04:32 AM UTC
- investigating Aug 28, 2025, 09:57 PM UTC
We are currently investigating an issue where you may experience 'Access Denied' errors when trying to upload files via SFTP to our systems. Our team is actively working to restore the ability to upload all files via the SFTP server once more.
- monitoring Aug 28, 2025, 11:14 PM UTC
A fix has been implemented, and we see that the 'Access Denied' errors have stopped. We will monitor for further occurrences for a time before considering this issue resolved.
- resolved Aug 29, 2025, 04:32 AM UTC
This incident has been resolved. Request you to please monitor and reach out to support via the helpcenter https://help.observe.ai/hc/en-us incase you continue to see issues with call ingestion and processing. We apologise for the inconvenience caused in this regard. Thanks Observe.AI Support Team
Minor May 1, 2025 AQA Data Visibility Issue – Ongoing Investigation & Next Steps 1d 1h Evaluations
Started May 01, 2025, 09:12 PM UTC· resolved May 02, 2025, 10:13 PM UTC
- investigating May 01, 2025, 09:12 PM UTC
Dear Client, As of May 1st, 2025, 01:00 GMT, AQA data is not appearing under the Reporting and Evaluation tabs, nor is it being delivered via Snowflake Share or Data Out APIs. Current Status: AQA processing is functioning correctly for all interactions and individual interactions—scores are visible on each interaction's detail page. However, the consolidated AQA data is currently not rendering on aggregate views such as Evaluations and Reporting. Additionally, any recent data extracted through Snowflake Share or Data Out APIs may display null values or missing records for AQA scores. Next Steps: Our escalation team is actively investigating this issue and is treating it as a priority. We are targeting a resolution by May 3rd, 2025. Once resolved: Historical data will be fully restored and visible in the application. Data extraction jobs will be re-run to ensure completeness in your Snowflake and API-based reporting environments. We sincerely apologize for the disruption and appreciate your patience. We will continue to keep you updated on our progress.
- monitoring May 02, 2025, 05:34 PM UTC
The issue has been resolved. We are currently monitoring the situation and will provide further updates.
- resolved May 02, 2025, 10:13 PM UTC
This issue has been resolved.
Minor March 21, 2025 Performance Degredation 19h 54m Instance Wide
Started Mar 21, 2025, 09:49 PM UTC· resolved Mar 22, 2025, 05:43 PM UTC
- identified Mar 21, 2025, 09:49 PM UTC
We are currently aware of and actively investigating issues related to accessing various portions of the Observe.AI dashboard, and data seen on those pages may not be up-to-date. We can assure you that your data is reaching us and will be processed as part of the resolution to these issues.
- identified Mar 21, 2025, 11:47 PM UTC
We continue to work on a solution to get the environment back into a healthy state. We will provide an update as soon as we are able. Thank you for your patience thus far.
- monitoring Mar 22, 2025, 12:09 AM UTC
The issue has been resolved and data has started flowing once more. We will monitor the flow for a time to ensure that it continues to return back to normal.
- resolved Mar 22, 2025, 05:43 PM UTC
The incident stands resolved and the team is monitoring closely. Incase you are still seeing any issues, please write to Observe.AI support via the help center.
Major March 5, 2025 Data lag or availability issues 6h 18m Instance Wide
Started Mar 05, 2025, 04:26 PM UTC· resolved Mar 05, 2025, 10:45 PM UTC
- investigating Mar 05, 2025, 04:26 PM UTC
Hello all, We are currently aware of and actively investigating issues related to accessing various portions of the Observe.AI dashboard, and data seen on those pages may not be up-to-date. We can assure you that your data is reaching us and will be processed as part of the resolution to these issues. We will keep you posted with more updates. Regards Observe.AI Technical Support Team
- monitoring Mar 05, 2025, 05:03 PM UTC
A fix has been implemented and dashboards and their data should load once more. The team will continue to monitor the system health. In case you are still seeing issues, please reach out to Observe.AI support via the help center https://help.observe.ai/hc/en-us
- resolved Mar 05, 2025, 10:45 PM UTC
The health of the Observe.AI dashboard has continued to stay healthy so we are considering this resolved. If you have any questions, please reach out by creating a support ticket at https://help.observe.ai/hc/en-us Thank you, Regards, Observe.AI Technical Support Team