NatWest Outage History

We’d like to inform you of an incident that impacted AIS and PIS service for NWB, RBS and UBN brand. During this period, customers may have experienced service degradation for approximately 8 minutes, The incident has was fully resolved, and all services were successfully restored at 05:09 BST. Our teams have performed health check and all application is functioning normally. We continue to closely monitor the platform to ensure ongoing stability and reliability of our services. Impact • Issue Start Time: 14/05/2026 05:01 • Issue End Time: 14/05/2026 05:09 Please accept our apologies for any inconvenience this may have caused. Should you have any concerns or require further assistance, please contact us via the API Service Desk by raising a ticket through the Bank of APIs portal. Our team remains available to support you.

We would like to inform you that an issue impacting Open Banking payment (PISP) consent journeys has now been resolved. Between 02:15 and 02:54 BST on 09 May 2026, third-party providers may have experienced elevated failure rates when attempting to complete payment consents across NatWest, Royal Bank, and Ulster Bank. The issue was caused by a infrastructure change, which has been rolled back. Service was fully restored by 02:54 BST, and all impacted components are now operating normally. We continue to monitor performance closely and are conducting a detailed review to prevent recurrence. We apologise for any inconvenience caused and appreciate your patience. Should you have any concerns or need support, get in touch via our API Service Desk. We’ll be on hand to help.

Incident Resolved - AISP/PISP consent journey failures impacting NatWest, Royal Bank of Scotland, Ulster Bank (Northern Ireland) We were aware of an issue last night that impacted Open Banking Mobile App2App consent journeys. This incident occurred between 22:36 BST and 22:45 BST last night (23/04/2026). We are currently investigating the root cause. Please accept our apologies for any inconvenience caused. Should you have any concerns or need support, get in touch via our API Service Desk. We’ll be on hand to help.

We are retrospectively advising of an incident that is now resolved. We observed File Payment consent failures impacting NatWest, Royal Bank of Scotland, Ulster Bank (Northern Ireland). Bankline customers only. This incident impacted all Bankline File Payment journeys between April 10th 2026 (06:30am) and April 13th 2026 (4:30pm). Please accept our apologies for any inconvenience caused. Should you have any concerns or need support, get in touch via our API Service Desk. We’ll be on hand to help.

This issue has now been resolved. We apologize for any inconvenience caused and appreciate your understanding.

This incident has been resolved.

This incident has been resolved.

This issue has now been resolved.

Incident Resolved - AISP/PISP open banking consent journey failures impacting APIs for Royal Bank of Scotland We are notifying you of an issue that was resolved earlier, impacting AIS/PIS open banking consent journeys for Royal Bank of Scotland, has now been resolved. This incident impacted approximately 65% AIS and PIS consent journey calls between 04:00 yesterday and 11:00 today. Please accept our apologies for any inconvenience caused. Should you have any concerns or need support, get in touch via our API Service Desk. We’ll be on hand to help.

This incident has been resolved.

Please be aware that we experienced issues with the consent journey between 07:14 and 09:24 GMT today for Ulster Bank. Please accept our apologies for any inconvenience this issue caused. Should you have any concerns regarding this incident, get in touch with us via our API Service Desk by logging in to the Bank of APIs website and raising a service desk ticket. We’ll be on hand to provide support.

This issue has now been resolved. We apologize for any inconvenience caused and appreciate your understanding.

Please be aware that we experienced issues with the consent journey between 00:16 and 02:33 GMT today. This impacted for NatWest, Royal Bank of Scotland and Ulster Bank. Please accept our apologies for any inconvenience this issue is causing. Should you have any concerns regarding this incident, get in touch with us through our API Service Desk (https://natwest-bankofapi-servicemanagement.atlassian.net/servicedesk/customer/portals)by logging in to the Bank of APIs website and raising a service desk ticket. We’ll be on hand to provide support.

Between 21:00 and 21:15 on Weds 13th Aug, we noticed a drop in the number of successful payment submissions for our NatWest brand. This appears to be related to an intermittent issue, impacting our payments limits service during that 15 minute period

This incident has been resolved.

Resolved: Consent Journey Failures Impacting Open Banking APIs for Royal Bank of Scotland and Ulster Bank (Northern Ireland) Please be aware that we experienced issues with the consent journey impacting OpenBanking APIs for Royal Bank of Scotland and Ulster Bank (Northern Ireland). This incident impacted approximately 2.8% for RBS and 3.4% for UBN calls between 13:56 BST and 16:20 BST on 12/07/2025. Please accept our apologies for any inconvenience this issue caused. Please don’t hesitate to get in touch with us via our API Service Desk if you have any questions regarding this. We’ll be on hand to help.

This issue has now been resolved and our NatWest APIs has been operating as per normal since 10:45. We apologise for any inconvenience this issue has caused.

This incident has been resolved.

Incident resolved at 23:12 on 25th March 2025

Please be informed that the incident that was impacting BOA portal is resolved.

The issue impacting Accounts APIs on Natwest International for Customers with currency accounts was resolved at 01:00 on 8th March 2025

We were aware of an incident with our Open Banking APIs last night from 20:20 to 20:54 last night (7th January 2025), that impacted a small number of AISP API calls, relating specifically to credit card account information. Our technical teams investigated and found the issue was related to an external issue with our credit card feed provider, between these times. Please accept our apologies for any inconvenience this issue caused. Should you have any concerns regarding this incident, get in touch with us through our API Service Desk by logging in to the Bank of APIs website and raising a service desk ticket. We’ll be on hand to provide support.

Please be aware that we experienced issues with the variable recurring payment endpoint for NatWest, Royal Bank of Scotland and Ulster Bank (Northern Ireland) between 13:00 20/12/2024 and 15:30 23/12/2024 impacting a small subset of customers who had set up a VRP consent Please accept our apologies for any inconvenience this issue caused. Should you have any concerns regarding this incident, get in touch with us via our API Service Desk by logging in to the Bank of APIs website and raising a service desk ticket. We’ll be on hand to provide support.

Please be aware that the incident we notified you on 21st Nov’24 , impacting AIS for NatWest has now been resolved. Please accept our apologies for any inconvenience this issue caused. Should you have any concerns regarding this incident, get in touch with us via our API Service Desk by logging in to the Bank of APIs website and raising a service desk ticket. We’ll be on hand to provide support.

Please be aware that the incident we notified you of earlier, impacting AISP & PISP for NatWest, Royal Bank of Scotland & Ulster Bank (Northern Ireland) has now been resolved. Please accept our apologies for any inconvenience this issue caused.