NatWest incident

AISP failures impacting our APIs for NatWest, Royal Bank of Scotland, and Ulster Bank (Northern Ireland)

Minor Resolved View vendor source →

NatWest experienced a minor incident on January 7, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jan 07, 2025, 09:00 PM UTC
Resolved
Jan 07, 2025, 09:00 PM UTC
Duration
—
Detected by Pingoru
Jan 07, 2025, 09:00 PM UTC

Update timeline

  1. resolved Jan 08, 2025, 11:45 AM UTC

    We were aware of an incident with our Open Banking APIs last night from 20:20 to 20:54 last night (7th January 2025), that impacted a small number of AISP API calls, relating specifically to credit card account information. Our technical teams investigated and found the issue was related to an external issue with our credit card feed provider, between these times. Please accept our apologies for any inconvenience this issue caused. Should you have any concerns regarding this incident, get in touch with us through our API Service Desk by logging in to the Bank of APIs website and raising a service desk ticket. We’ll be on hand to provide support.