NatWest incident
Open Banking – Service degradation Domestic Payment (NWB,RBS,UBN) 14/05/2026
Resolved on May 14, 2026, affecting UBN Payment Consent and NWB Payment Consent and 1 more.
We’d like to inform you of an incident that impacted AIS and PIS service for NWB, RBS and UBN brand. During this period, customers may have experienced service degradation for approximately 8 minutes, The incident has was fully resolved, and all services were successfully restored at 05:09 BST. Our teams have performed health check and all application is functioning normally. We continue to closely monitor the platform to ensure ongoing stability and reliability of our services. Impact • Issue Start Time: 14/05/2026 05:01 • Issue End Time: 14/05/2026 05:09 Please accept our apologies for any inconvenience this may have caused. Should you have any concerns or require further assistance, please contact us via the API Service Desk by raising a ticket through the Bank of APIs portal. Our team remains available to support you.
Affected components
Update timeline
- resolved May 14, 2026, 08:59 AM UTC
We’d like to inform you of an incident that impacted AIS and PIS service for NWB, RBS and UBN brand. During this period, customers may have experienced service degradation for approximately 8 minutes, The incident has was fully resolved, and all services were successfully restored at 05:09 BST. Our teams have performed health check and all application is functioning normally. We continue to closely monitor the platform to ensure ongoing stability and reliability of our services. Impact • Issue Start Time: 14/05/2026 05:01 • Issue End Time: 14/05/2026 05:09 Please accept our apologies for any inconvenience this may have caused. Should you have any concerns or require further assistance, please contact us via the API Service Desk by raising a ticket through the Bank of APIs portal. Our team remains available to support you.
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