NatWest incident

Incident Impacting Open Banking flows for three brands (NWB,RBS & UBN)

Major Resolved View vendor source →

NatWest experienced a major incident on January 22, 2026 affecting UBN Payment Consent and NWB Payment Consent and 1 more component, lasting 1h 14m. The incident has been resolved; the full update timeline is below.

Started
Jan 22, 2026, 09:02 AM UTC
Resolved
Jan 22, 2026, 10:17 AM UTC
Duration
1h 14m
Detected by Pingoru
Jan 22, 2026, 09:02 AM UTC

Affected components

UBN Payment ConsentNWB Payment ConsentRBS Payment ConsentNWB - Accounts API - EbankingRBS - Accounts API - EbankingUBN - Accounts API - EbankingNWB Payment StatusRBS Payment StatusNWB- Accounts API - BanklineRBS - Accounts API - Bankline

Update timeline

  1. investigating Jan 22, 2026, 09:02 AM UTC

    Incident Alert – AISP & PISP API Service Disruption We’re currently experiencing an issue affecting AISP & PISP API services for the following brands: NatWest, Royal Bank of Scotland, Ulster Bank (Northern IrelandI), NatWest International, and RBS International. Our technical teams are actively investigating and working to resolve this as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience while we restore normal service. If you have any concerns or need support, get in touch with us via our API Service Desk. We’ll be on hand to help.

  2. investigating Jan 22, 2026, 10:16 AM UTC

    We are continuing to investigate this issue.

  3. resolved Jan 22, 2026, 10:17 AM UTC

    This incident has been resolved.