NatWest incident

BOA portal issue which impacts new user registration, password resets and activation email not going through

Major Resolved View vendor source →

NatWest experienced a major incident on March 20, 2025 affecting Bank of APIs Portal, lasting 2h 9m. The incident has been resolved; the full update timeline is below.

Started
Mar 20, 2025, 06:25 AM UTC
Resolved
Mar 20, 2025, 08:34 AM UTC
Duration
2h 9m
Detected by Pingoru
Mar 20, 2025, 06:25 AM UTC

Affected components

Bank of APIs Portal

Update timeline

  1. investigating Mar 20, 2025, 06:25 AM UTC

    Please be informed that there is outage which is impacting BOA Portal We are experiencing an outage affecting email delivery, which is impacting new user registration and password resets for the BOA Portal. Additionally, Direct Access and Bankline Direct applications were also affected.

  2. resolved Mar 20, 2025, 08:34 AM UTC

    Please be informed that the incident that was impacting BOA portal is resolved.