NatWest incident

Intermittent failure of payment consents on NatWest, leading to drop in successful payment submissions

Major Resolved View vendor source →

NatWest experienced a major incident on August 14, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Aug 14, 2025, 12:53 PM UTC
Resolved
Aug 13, 2025, 08:00 PM UTC
Duration
—
Detected by Pingoru
Aug 14, 2025, 12:53 PM UTC

Update timeline

  1. resolved Aug 14, 2025, 12:53 PM UTC

    Between 21:00 and 21:15 on Weds 13th Aug, we noticed a drop in the number of successful payment submissions for our NatWest brand. This appears to be related to an intermittent issue, impacting our payments limits service during that 15 minute period