NatWest incident

Incident Impacting Open Banking flows for all brands (NWB,RBS,UBN,NWBI & RBSI)

Major Resolved View vendor source →

NatWest experienced a major incident on March 29, 2026 affecting UBN Payment Consent and NWB Payment Consent and 1 more component, lasting 26m. The incident has been resolved; the full update timeline is below.

Started
Mar 29, 2026, 05:20 AM UTC
Resolved
Mar 29, 2026, 05:46 AM UTC
Duration
26m
Detected by Pingoru
Mar 29, 2026, 05:20 AM UTC

Affected components

UBN Payment ConsentNWB Payment ConsentRBS Payment ConsentNWB - Accounts API - EbankingRBS - Accounts API - EbankingUBN - Accounts API - EbankingRBSI - Accounts API - ClearSpendNWI - Accounts API - EbankingNatWest International Payment ConsentRBS International Payment Consent

Update timeline

  1. investigating Mar 29, 2026, 05:20 AM UTC

    We’re currently experiencing an issue affecting AISP/PISP API services for the following brands: NatWest, Royal Bank of Scotland, Ulster Bank (Northern IrelandI), NatWest International, and RBS International. Our technical teams are actively investigating and working to resolve this as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience while we restore normal service. If you have any concerns or need support, get in touch with us via our API Service Desk. We’ll be on hand to help.

  2. investigating Mar 29, 2026, 05:25 AM UTC

    We are continuing to investigate this issue.

  3. resolved Mar 29, 2026, 05:46 AM UTC

    This issue has now been resolved. We apologize for any inconvenience caused and appreciate your understanding.