NatWest incident

NatWest Group - Incident Notification 16/Jun/2025

Major Resolved View vendor source →

NatWest experienced a major incident on June 16, 2025 affecting NWB Payment Consent and NWB - Accounts API - Ebanking and 1 more component, lasting 25m. The incident has been resolved; the full update timeline is below.

Started
Jun 16, 2025, 09:30 AM UTC
Resolved
Jun 16, 2025, 09:56 AM UTC
Duration
25m
Detected by Pingoru
Jun 16, 2025, 09:30 AM UTC

Affected components

NWB Payment ConsentNWB - Accounts API - EbankingNWB Payment StatusNWB- Accounts API - BanklineNWB - Accounts API - CreditCardNWB Payments - EbankingNWB - Accounts API - ClearSpendNWB Payments - Bankline

Update timeline

  1. investigating Jun 16, 2025, 09:30 AM UTC

    EventId.........:API Metrics Production EventDate.......:16/06/2025 10:09:03 Impact Start Date -

  2. investigating Jun 16, 2025, 09:42 AM UTC

    Please be aware of an incident that is affecting NatWest brand. The issue commenced at 10:00 and is impacting AIS, PIS and COF journeys for customers of our NatWest brand. Our technical teams are investigating this issue and hope to have it rectified quickly. Please accept our apologies for any inconvenience this issue is causing. Please don’t hesitate to get in touch with us via our API Service Desk if you have any questions regarding this. We’ll be on hand to help.

  3. investigating Jun 16, 2025, 09:54 AM UTC

    We are continuing to investigate this issue.

  4. resolved Jun 16, 2025, 09:56 AM UTC

    This issue has now been resolved and our NatWest APIs has been operating as per normal since 10:45. We apologise for any inconvenience this issue has caused.