NatWest incident

NatWest Group - Incident Notification 21/Nov/2024

Minor Resolved View vendor source →

NatWest experienced a minor incident on November 21, 2024 affecting NWB - Accounts API - Ebanking and NWB- Accounts API - Bankline and 1 more component, lasting 4d 3h. The incident has been resolved; the full update timeline is below.

Started
Nov 21, 2024, 12:30 PM UTC
Resolved
Nov 25, 2024, 04:16 PM UTC
Duration
4d 3h
Detected by Pingoru
Nov 21, 2024, 12:30 PM UTC

Affected components

NWB - Accounts API - EbankingNWB- Accounts API - BanklineNWB - Accounts API - CreditCardNWB - Accounts API - ClearSpend

Update timeline

  1. investigating Nov 21, 2024, 01:12 PM UTC

    AISP failures impacting our APIs for NatWest Please be aware of an incident that is affecting our APIs at the moment. Our technical teams are investigating this issue and hope to have it rectified quickly. Please accept our apologies for any inconvenience this issue is causing. Should you have any concerns regarding this incident, get in touch with us through our API Service Desk by logging in to the Bank of APIs website and raising a service desk ticket. We’ll be on hand to provide support.

  2. investigating Nov 21, 2024, 03:01 PM UTC

    We are continuing to investigate this issue.

  3. resolved Nov 25, 2024, 04:16 PM UTC

    Please be aware that the incident we notified you on 21st Nov’24 , impacting AIS for NatWest has now been resolved. Please accept our apologies for any inconvenience this issue caused. Should you have any concerns regarding this incident, get in touch with us via our API Service Desk by logging in to the Bank of APIs website and raising a service desk ticket. We’ll be on hand to provide support.