NatWest incident

Consent journey disruptions affected our PIS API for Ulster Bank (Northern Ireland)

Minor Resolved View vendor source →

NatWest experienced a minor incident on January 17, 2026, lasting 1h 8m. The incident has been resolved; the full update timeline is below.

Started
Jan 17, 2026, 09:14 AM UTC
Resolved
Jan 17, 2026, 10:22 AM UTC
Duration
1h 8m
Detected by Pingoru
Jan 17, 2026, 09:14 AM UTC

Update timeline

  1. investigating Jan 17, 2026, 09:14 AM UTC

    EventId.........:APIMetrics Production EventDate.......:17/01/2026 07:41:37 Impact Start Date -

  2. investigating Jan 17, 2026, 10:20 AM UTC

    We are continuing to investigate this issue.

  3. resolved Jan 17, 2026, 10:22 AM UTC

    Please be aware that we experienced issues with the consent journey between 07:14 and 09:24 GMT today for Ulster Bank. Please accept our apologies for any inconvenience this issue caused. Should you have any concerns regarding this incident, get in touch with us via our API Service Desk by logging in to the Bank of APIs website and raising a service desk ticket. We’ll be on hand to provide support.