NatWest incident

NatWest Group - Incident Notification 25/Jul/2025

Minor Resolved View vendor source →

NatWest experienced a minor incident on July 25, 2025 affecting NWB - Accounts API - Ebanking and NWB- Accounts API - Bankline and 1 more component, lasting 2h 8m. The incident has been resolved; the full update timeline is below.

Started
Jul 25, 2025, 07:21 AM UTC
Resolved
Jul 25, 2025, 09:30 AM UTC
Duration
2h 8m
Detected by Pingoru
Jul 25, 2025, 07:21 AM UTC

Affected components

NWB - Accounts API - EbankingNWB- Accounts API - BanklineNWB - Accounts API - CreditCardNWB - Accounts API - ClearSpend

Update timeline

  1. investigating Jul 25, 2025, 07:21 AM UTC

    A small percentage of failures on NatWest AIS calls being observed

  2. identified Jul 25, 2025, 09:27 AM UTC

    Engineers identified the issue and mitigation implemented to resolve the problem

  3. monitoring Jul 25, 2025, 09:29 AM UTC

    Issue was resolved at 08:49

  4. resolved Jul 25, 2025, 09:30 AM UTC

    This incident has been resolved.