NatWest experienced a minor incident on January 13, 2026 affecting UBN - Accounts API - Ebanking and UBN - Accounts API - Bankline and 1 more component, lasting 3m. The incident has been resolved; the full update timeline is below.
Affected components
UBN - Accounts API - EbankingUBN - Accounts API - BanklineUBN - Accounts API - CreditCardUBN - Accounts API - ClearSpend
Update timeline
- investigating Jan 13, 2026, 07:44 AM UTC
We observed an issue affecting AISP API services for the Ulster Bank (Northern Ireland) brand between 06:06 AM and 06:41 AM GMT. The issue now appears to be resolved as of 06:41 AM GMT, and all services are functioning normally. Thank you for your patience while we ensured stability. If you have any questions or need assistance, please contact us via the API Service Desk—we’re here to help.
- resolved Jan 13, 2026, 07:47 AM UTC
This issue has now been resolved. We apologize for any inconvenience caused and appreciate your understanding.