myKaarma incident

Tekion Performance Degradation Impacting myKaarma

Major Resolved View vendor source →

myKaarma experienced a major incident on August 14, 2025 affecting Dealertrack Integration, lasting 19h 47m. The incident has been resolved; the full update timeline is below.

Started
Aug 14, 2025, 04:58 PM UTC
Resolved
Aug 15, 2025, 12:46 PM UTC
Duration
19h 47m
Detected by Pingoru
Aug 14, 2025, 04:58 PM UTC

Affected components

Dealertrack Integration

Update timeline

  1. investigating Aug 14, 2025, 04:58 PM UTC

    Dear myKaarma User, we are experiencing a service outage with Tekion, causing issues with RO pull and appointment push/pull. Our engineering team is actively monitoring the situation with Tekion to track resolution progress. We will continue to provide updates as more information becomes available. We appreciate your patience and understanding.

  2. resolved Aug 15, 2025, 12:46 PM UTC

    All systems are operational.