myKaarma incident

Inspect Performance Issues Impacting myKaarma

Resolved after 43 minutes, affecting Service Cart, on May 21, 2026.

resolved May 21, 2026, 12:18 PM UTC

The issue affecting the Inspect tab and RO syncing in myKaarma has been resolved, and services are operating normally again. Dealers should no longer experience slow loading in the Inspect tab or issues with repair orders pulling into myKaarma. We apologize for the disruption and appreciate your patience

Started
May 21, 2026, 11:35 AM UTC
Resolved
May 21, 2026, 12:18 PM UTC
Duration
43m
Detected by Pingoru
May 21, 2026, 11:35 AM UTC

Affected components

Service Cart

Update timeline

  1. investigating May 21, 2026, 11:35 AM UTC

    We are investigating an issue affecting the Inspect tab and RO syncing in myKaarma. Dealers may experience the Inspect tab loading slowly or not loading, and some repair orders may not be pulling into myKaarma. Our team is actively working to restore normal performance. We’ll provide another update as soon as more information is available.

  2. resolved May 21, 2026, 12:18 PM UTC

    The issue affecting the Inspect tab and RO syncing in myKaarma has been resolved, and services are operating normally again. Dealers should no longer experience slow loading in the Inspect tab or issues with repair orders pulling into myKaarma. We apologize for the disruption and appreciate your patience

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