myKaarma experienced a major incident on May 21, 2026 affecting Service Cart, lasting 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 21, 2026, 11:35 AM UTC
We are investigating an issue affecting the Inspect tab and RO syncing in myKaarma. Dealers may experience the Inspect tab loading slowly or not loading, and some repair orders may not be pulling into myKaarma. Our team is actively working to restore normal performance. We’ll provide another update as soon as more information is available.
- resolved May 21, 2026, 12:18 PM UTC
The issue affecting the Inspect tab and RO syncing in myKaarma has been resolved, and services are operating normally again. Dealers should no longer experience slow loading in the Inspect tab or issues with repair orders pulling into myKaarma. We apologize for the disruption and appreciate your patience