Resolved after 1 hour, affecting Service Cart, on September 23, 2026.
The issue preventing dealers from changing RO statuses from the Route Sheet has been resolved, and the feature is operating normally. Users will need to refresh their screen for the fix to take effect. We’ll continue to monitor for stability and appreciate your patience during the disruption.
Affected components
Update timeline
- identified Sep 23, 2026, 01:33 PM UTC
Dealers are currently unable to change RO statuses from the Route Sheet. Users may see no available next status or a “Please wait” loading screen when attempting to update an RO. Our engineers are actively working to resolve the issue, and we’ll provide another update as soon as more information is available.
- resolved Sep 23, 2026, 02:34 PM UTC
The issue preventing dealers from changing RO statuses from the Route Sheet has been resolved, and the feature is operating normally. Users will need to refresh their screen for the fix to take effect. We’ll continue to monitor for stability and appreciate your patience during the disruption.
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