myKaarma incident

Insights Tab Loading Issue Impacting myKaarma

Resolved after 2 minutes, affecting Insights Dealer-facing page, on July 14, 2026.

resolved Jul 14, 2026, 08:01 PM UTC

This issue has been resolved, and the Insights tab is now operating normally. We identified and resolved the issue that was causing the myKaarma dashboard loading screen to remain stuck when accessing Insights, and we will continue monitoring to ensure stability. Thank you for your patience, and we're sorry for the disruption

Started
Jul 14, 2026, 07:58 PM UTC
Resolved
Jul 14, 2026, 08:01 PM UTC
Duration
2m
Detected by Pingoru
Jul 14, 2026, 07:58 PM UTC

Affected components

Insights Dealer-facing page

Update timeline

  1. investigating Jul 14, 2026, 07:58 PM UTC

    We are investigating an issue affecting the Insights tab. Some customers may see the myKaarma dashboard loading screen indefinitely when attempting to access Insights. Our team is actively investigating the issue and working to restore normal functionality. We’ll provide another update within the next hour.

  2. resolved Jul 14, 2026, 08:01 PM UTC

    This issue has been resolved, and the Insights tab is now operating normally. We identified and resolved the issue that was causing the myKaarma dashboard loading screen to remain stuck when accessing Insights, and we will continue monitoring to ensure stability. Thank you for your patience, and we're sorry for the disruption

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