Mobile App Performance Degradation Impacting myKaarma

Update timeline

1. investigating May 15, 2026, 04:01 PM UTC

   We are investigating an issue affecting the myKaarma iOS mobile app for users who recently updated the app. Some users may experience freezing or issues with video recording when the flashlight is enabled. Our team is actively investigating the cause and working to restore normal performance. We’ll provide another update within the next hour.

2. identified May 15, 2026, 04:11 PM UTC

   We have identified the issue affecting the myKaarma iOS mobile app and are actively working on a fix. Users who recently updated the app may experience freezing or other issues when recording videos with the flashlight enabled. At this time, we recommend not recording videos with the flashlight enabled and refraining from updating the iOS app until further notice. We’ll provide another update within the next hour.

3. resolved May 15, 2026, 08:13 PM UTC

   The issue affecting the myKaarma iOS mobile app has been resolved, and app performance is operating normally. To restore stability, we rolled back the recent iOS app update that introduced the freezing and video recording issues experienced when using the flashlight. Users should now update to the latest version of the iOS app. Please note that the functionalities introduced in the recent update, including 0.5x zoom in Video Walkaround, the Create and Print RO button bug fix in MCI, and increased video quality in Video Walkaround, will no longer be available at this time. Our team will continue monitoring to ensure stability. Thank you for your patience while we worked to resolve this issue.