myKaarma incident

Mobile App Performance Degradation Impacting myKaarma

Major Ongoing View vendor source →

myKaarma is currently experiencing a major incident affecting In-Lane Video Walkaround and Technician Videos, which began 18 min ago. The vendor's full update timeline is below.

Started
May 15, 2026, 04:01 PM UTC
Resolved
Ongoing
Duration
● 17m
Detected by Pingoru
May 15, 2026, 04:01 PM UTC

Affected components

In-Lane Video WalkaroundTechnician Videos

Update timeline

  1. investigating May 15, 2026, 04:01 PM UTC

    We are investigating an issue affecting the myKaarma iOS mobile app for users who recently updated the app. Some users may experience freezing or issues with video recording when the flashlight is enabled. Our team is actively investigating the cause and working to restore normal performance. We’ll provide another update within the next hour.

  2. identified May 15, 2026, 04:11 PM UTC

    We have identified the issue affecting the myKaarma iOS mobile app and are actively working on a fix. Users who recently updated the app may experience freezing or other issues when recording videos with the flashlight enabled. At this time, we recommend not recording videos with the flashlight enabled and refraining from updating the iOS app until further notice. We’ll provide another update within the next hour.