myKaarma experienced a major incident on June 9, 2026 affecting myKaarma Desktop App and myKaarma Mobile Apps, lasting 1h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 09, 2026, 02:15 PM UTC
We are investigating an issue affecting several dealerships where several areas of myKaarma, including the Inspect, Appointments, Customer, and Messages tabs, may not load as expected. Our engineering team is actively investigating and working to identify and resolve the issue. We will provide another update as soon as more information is available.
- resolved Jun 09, 2026, 04:05 PM UTC
The issue affecting the Inspect, Appointments, Customer, Payments (specifically the Disputes tab), Mobile App features, and Messages tabs has been resolved, and all services are operating normally. Our team has restored functionality and will continue monitoring to ensure stability. Thank you for your patience, and we apologize for the disruption.