CDK Integration Issues Impacting Data Pulls and Appointment Pushes

Update timeline

1. investigating Oct 22, 2026, 06:23 PM UTC

   We are currently experiencing an issue affecting all data pulls from CDK and appointment pushes from myKaarma to CDK. Dealerships using the CDK integration may experience delays or failures when retrieving data or syncing appointments. Payments can still be processed through myKaarma; however, users will need to manually enter RO numbers when taking payments. We have contacted CDK and are actively working with their team to resolve the issue and restore normal functionality. We will continue to monitor the situation and share updates as more information becomes available. We apologize for the disruption and appreciate your patience.

2. identified Oct 22, 2026, 07:12 PM UTC

   We have confirmed that CDK is currently experiencing an issue affecting data pulls and appointment syncing with myKaarma. Payments can still be processed through myKaarma, but RO numbers must be entered manually. We have been informed that CDK is working to restore functionality. We apologize for the disruption and appreciate your patience. You can follow updates at status.mykaarma.com.

3. identified Oct 22, 2026, 08:18 PM UTC

   CDK continues to experience a service disruption affecting data pulls from CDK and appointment pushes from myKaarma to CDK. To help dealerships continue operating, we have enabled manual RO creation in myKaarma. Payments can still be processed, but RO numbers must be entered manually. For instructions on using manual RO creation and other available workarounds, please refer to our workaround guide. CDK is working to restore normal functionality, and we will provide another update within the next hour. We apologize for the disruption and appreciate your patience. You can follow updates at status.mykaarma.com.

4. monitoring Oct 22, 2026, 09:42 PM UTC

   We are seeing signs of recovery, with data successfully pulling from CDK and syncing back to CDK. However, we have not yet received confirmation from CDK that the issue has been fully resolved. If you are able to create ROs in CDK and they are successfully pulling into myKaarma, please resume your normal workflow. If you are still experiencing issues, please continue using the manual RO creation process in myKaarma. Instructions are available in our workaround guide. We will continue monitoring the situation and provide updates as more information becomes available. Thank you for your patience. You can follow updates at status.mykaarma.com.

5. resolved Oct 22, 2026, 10:25 PM UTC

   CDK has confirmed that the service disruption affecting data pulls and appointment syncing with myKaarma has been resolved. Normal functionality has been restored, and dealerships can resume creating ROs in CDK and using their standard workflows. Manual RO creation in myKaarma is no longer necessary. Please note that any ROs created manually in myKaarma during the disruption will require manual reconciliation, as this data does not push back into CDK. We will continue monitoring the integration to ensure stability. We apologize for the disruption and appreciate your patience.