myKaarma incident
Multiple Tab Availability Issue Impacting myKaarma
myKaarma experienced a major incident on June 25, 2026 affecting Desktop Scheduler (Dealer-facing) and Web Scheduler (Consumer-facing), lasting 3h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 25, 2026, 01:04 PM UTC
We are investigating an issue where the Appointments tab may have temporarily disappeared for some users. Our team is actively working to determine the cause and restore normal functionality as quickly as possible. We’re sorry for the disruption and will provide another update as soon as more information is available.
- identified Jun 25, 2026, 03:07 PM UTC
We have identified and resolved the issue that caused multiple tabs and features to temporarily disappear or become unavailable for some users. All products are now functioning normally except for Scheduler, which is still experiencing issues and is not yet operating as intended. Please refresh your browser to restore normal functionality for all other products.
- resolved Jun 25, 2026, 04:38 PM UTC
This issue has been resolved and all services are operating normally. The root cause was identified and corrected, and affected users should now have normal tab availability after refreshing their browser if needed. We will continue to monitor for stability. Thank you for your patience, and we’re sorry for the disruption.