myKaarma incident

Payment Requests on older DMS Parts Orders Impacted

Major Resolved View vendor source →

myKaarma experienced a major incident on June 2, 2026 affecting Payment Gateway Integrations, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jun 02, 2026, 05:42 PM UTC
Resolved
Jun 02, 2026, 05:42 PM UTC
Duration
—
Detected by Pingoru
Jun 02, 2026, 05:42 PM UTC

Affected components

Payment Gateway Integrations

Update timeline

  1. investigating Jun 02, 2026, 05:35 PM UTC

    We are investigating an issue affecting some DMS Parts Orders where Payment Requests are not being sent. A recent change from the DMS has impacted some orders created before today, causing invoice generation to fail and preventing Payment Requests from being delivered. The DMS team is working to revert the change, and we will provide another update once the revert has been completed.

  2. resolved Jun 02, 2026, 05:42 PM UTC

    This issue has been resolved and Payment Requests for DMS Parts Orders are operating normally. The impact was caused by a recent DMS change that affected some orders created before today and prevented invoice generation. The DMS team has completed a revert of the change, restoring normal functionality. We will continue to monitor for stability. Thank you for your patience, and we’re sorry for the disruption.