Reynolds RO Delays Impacting myKaarma

Update timeline

1. investigating Aug 31, 2026, 06:35 PM UTC

   Reynolds is currently experiencing an issue that is causing delays with repair orders (ROs) being sent to myKaarma. Our engineers are actively working with Reynolds as they investigate and work toward a resolution. We’ll provide another update within an hour, or as soon as more information becomes available.

2. identified Aug 31, 2026, 08:41 PM UTC

   Reynolds is currently experiencing server issues that are causing delays with repair orders (ROs) being sent to myKaarma. Reynolds is working to resolve the issue. We’ll provide another update within the next hour or as soon as more information becomes available.

3. identified Aug 31, 2026, 10:30 PM UTC

   Reynolds has confirmed that the issue impacting communication with myKaarma has been escalated and is being treated as urgent by the appropriate teams. They are actively working to restore service; however, we have not yet been provided with an ETA for resolution. We will provide another update as soon as more information becomes available.

4. identified Sep 01, 2026, 01:01 PM UTC

   The Reynolds issue affecting communication with myKaarma is ongoing, and their teams continue working toward a resolution. At this time, an ETA for full restoration has not been provided. We’ll continue to monitor the situation and provide another update as soon as additional information becomes available.

5. resolved Sep 01, 2026, 01:12 PM UTC

   All systems are operational.