AI Feature Disruption Impacting myKaarma

Update timeline

1. investigating Apr 30, 2026, 04:48 PM UTC

   We are investigating an issue where Tech Video Grader reports may be inaccurate or incomplete for some dealers, which can affect visibility into technician video performance. Our team is actively working to determine the cause and scope of this issue. We’ll provide another update within the next hour.

2. identified Apr 30, 2026, 05:50 PM UTC

   Video Grader, Video Summary, voicemail summaries, and message predictions are now working as expected as of 10:15 AM PST after an issue that began at 5:00 AM PST. We are continuing to correct previously impacted video grading, reporting, and communication descriptions generated before resolution. We’ll provide another update once this correction work has been completed.

3. resolved May 02, 2026, 03:55 PM UTC

   This issue has been resolved, and all AI features, including Video Grader, Video Summary, voicemail summaries, and message predictions, are operating normally. The disruption was caused by an internal issue that began at 5:00 AM PST on 04/30/2026 and was resolved at 10:15 PST on 04/30/2026. We have completed corrections to previously impacted video grading, reporting, and communication descriptions. We will continue to monitor for stability, and we’re sorry for the disruption.