myKaarma incident
Mobile Check-In RO Creation Delays Impacting myKaarma
Resolved after 1 hour 10 minutes, affecting R&R Integration and Dealertrack Integration and 1 more, on July 30, 2026.
We are investigating an issue affecting Mobile Check-In where Repair Order (RO) creation is delayed after completing the check-in and walkaround. The tablet may display "RO Creation Initiated," while the RO has not yet been created, and an appointment may appear in the DMS before the RO is available. Our team is actively investigating the issue and working to restore normal functionality. We’ll provide another update as we progress.
Affected components
Update timeline
- investigating Jul 30, 2026, 03:35 PM UTC
We are investigating an issue affecting Mobile Check-In where Repair Order (RO) creation is delayed after completing the check-in and walkaround. The tablet may display "RO Creation Initiated," while the RO has not yet been created, and an appointment may appear in the DMS before the RO is available. Our team is actively investigating the issue and working to restore normal functionality. We’ll provide another update as we progress.
- resolved Jul 30, 2026, 04:45 PM UTC
All system are operational.
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