Resolved after 31 minutes, affecting Voice Calling, on July 23, 2026.
This issue has been resolved, and caller phone numbers and caller information are now being passed to the third-party VoIP interface and desk phones as expected. We identified the cause and implemented a fix, and services are operating normally. We will continue to monitor for stability. Thank you for your patience, and we're sorry for the disruption.
Affected components
Update timeline
- investigating Jul 23, 2026, 06:30 PM UTC
We are investigating an issue affecting call routing where caller phone numbers and caller information may not be passed to the third-party VoIP interface or desk phones. Some dealers may experience incoming calls without the expected caller details. Our team is actively investigating, and we'll provide another update within the next hour.
- resolved Jul 23, 2026, 07:02 PM UTC
This issue has been resolved, and caller phone numbers and caller information are now being passed to the third-party VoIP interface and desk phones as expected. We identified the cause and implemented a fix, and services are operating normally. We will continue to monitor for stability. Thank you for your patience, and we're sorry for the disruption.
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