myKaarma incident
NMI Payment Processing Issues Impacting myKaarma
myKaarma experienced a major incident on August 7, 2026 affecting Desktop Payments (Dealer-facing), lasting 1h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 07, 2026, 05:12 PM UTC
We are investigating reports of NMI payments showing an error or decline in myKaarma even though the transaction may have been processed successfully and may appear as pending in the customer’s banking app. We recommend avoiding additional payment attempts for the same transaction while we investigate to help prevent potential duplicate charges. We’ll provide another update as more information becomes available.
- resolved Aug 07, 2026, 06:13 PM UTC
The issue affecting NMI device payments has been resolved, and device payments are now working as expected. If you encounter a similar issue, please check the Payment Report tab to confirm whether the payment was successful before attempting additional transactions to help avoid duplicate charges. Refunds for duplicate transactions are temporarily unavailable while the affected payment data is corrected; once this is complete, refunds will work as expected. We’ll continue monitoring for stability and will provide a follow-up update once refunds are operational