Resolved after 2 days 15 hours, affecting Automate Integration, on May 29, 2026.
This issue has been resolved. Our integration partner, Automate, confirmed that Open/Mate services were fully restored as of approximately 2:30 PM EST on Saturday, and affected services are operating normally. We will continue to monitor for stability. Thank you for your patience, and we’re sorry for the disruption.
Affected components
Update timeline
- investigating May 29, 2026, 07:31 PM UTC
Auto/Mate has confirmed an issue on their side that is impacting the myKaarma DMS integration for dealerships using Auto/Mate. As a result, new repair orders and appointment updates may not be syncing into myKaarma. Auto/Mate is actively working to resolve the issue, and we are monitoring their progress while evaluating possible temporary alternatives. We will provide another update as soon as we receive additional information from Auto/Mate.
- resolved Jun 01, 2026, 11:28 AM UTC
This issue has been resolved. Our integration partner, Automate, confirmed that Open/Mate services were fully restored as of approximately 2:30 PM EST on Saturday, and affected services are operating normally. We will continue to monitor for stability. Thank you for your patience, and we’re sorry for the disruption.
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