myKaarma incident

Messaging & Notification Delays Impacting myKaarma

Major Resolved View vendor source →

myKaarma experienced a major incident on September 17, 2025 affecting Text Messaging, lasting 1h 55m. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2025, 05:22 PM UTC
Resolved
Sep 17, 2025, 07:18 PM UTC
Duration
1h 55m
Detected by Pingoru
Sep 17, 2025, 05:22 PM UTC

Affected components

Text Messaging

Update timeline

  1. investigating Sep 17, 2025, 05:22 PM UTC

    We’re seeing delays in internal and customer messaging. We're continuing to monitor delays affecting notifications and customer messaging. The root cause is still unknown, and we're actively working to better understand the scope of impact. Thank you for your patience—we’ll share another update within 30 minutes.

  2. identified Sep 17, 2025, 06:54 PM UTC

    We've identified the issue causing delays with notifications and customer messaging and are actively working on a fix. We appreciate your continued patience and will provide another update within 30 minutes.

  3. resolved Sep 17, 2025, 07:18 PM UTC

    The issue causing delays with notifications and customer messaging has been resolved, and all services are now fully operational. Our team released a fix and will continue to monitor closely to ensure everything remains stable. We’re sorry for the inconvenience and truly appreciate your patience and understanding.