MHR People First Outage History

Started Oct 13, 2026, 08:34 AM UTC· resolved Oct 14, 2026, 07:41 AM UTC

1. investigating Oct 13, 2026, 08:34 AM UTC

   We are currently investigating a performance issue within the People First Platform that will be impacting a limited number of customers at this time, We have identified the root cause and are working on the appropriate mitigations and optimisations that can be made. We will keep you updated on our progress and any developments as we work to resolve this issue.

2. identified Oct 13, 2026, 08:49 AM UTC

   We have identified the cause of the issues and we are looking on mitigations that can be put in place as a priority.

3. monitoring Oct 13, 2026, 10:58 AM UTC

   We have implemented mitigations to reduce processing activity and continue to monitor platform performance closely.

4. monitoring Oct 13, 2026, 02:43 PM UTC

   We are continuing to monitor performance closely, but have not observed any increase in issues since previous mitigations were put in place.

5. resolved Oct 14, 2026, 07:41 AM UTC

   This incident has now been resolved.

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Started Sep 28, 2026, 04:11 PM UTC· resolved Sep 29, 2026, 08:26 AM UTC

1. investigating Sep 28, 2026, 04:11 PM UTC

   We're currently addressing an issue that's impacting UK customers attempting to access the People First service via the *.people-first.com domain, preventing them from logging in. Our dedicated team of engineers is actively investigating the root cause of this disruption to restore access. We appreciate your patience and understanding during this time.

2. monitoring Sep 28, 2026, 04:23 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Sep 29, 2026, 08:26 AM UTC

   This incident has been resolved.

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Started Sep 24, 2026, 09:37 AM UTC· resolved Sep 25, 2026, 02:31 PM UTC

1. identified Sep 24, 2026, 09:37 AM UTC

   We are aware of reports of delays within the HMRC Gateway that are affecting the processing of submissions. This is not related to a performance issue within People First. While submissions will continue to be sent and polled by People First, customers may experience longer than normal processing times or occasional timeout messages while awaiting a response from HMRC. If you encounter a timeout when submitting an FPS, please continue to retry the submission, as subsequent attempts are likely to be successful once HMRC processing times improve. We are monitoring the situation and will provide further updates as more information becomes available.

2. resolved Sep 25, 2026, 02:31 PM UTC

   This incident has been resolved.

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Started Sep 04, 2026, 11:13 AM UTC· resolved Sep 04, 2026, 03:05 PM UTC

1. investigating Sep 04, 2026, 11:13 AM UTC

   UK users on the *.people-first.com domain are currently encountering intermittent errors, impacting experience on the platform. Our team of engineers are actively investigating the issue, to swiftly identify and rectify the root cause.

2. identified Sep 04, 2026, 11:53 AM UTC

   We have now identified the root cause of some performance spikes seen this morning from 11:30am UK time. System performance has now stabilised and we are continuing to monitor and work through possible mitigations.

3. resolved Sep 04, 2026, 03:05 PM UTC

   We have identified the cause of this morning's performance issues and applied mitigations to restore stability. A permanent fix is scheduled for deployment this evening to prevent further occurrences.

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Started Aug 24, 2026, 07:39 AM UTC· resolved Aug 24, 2026, 03:59 PM UTC

1. investigating Aug 24, 2026, 07:39 AM UTC

   We're currently addressing an issue that's impacting some UK customers attempting to access the People First service via the *.people-first.com domain, preventing them from logging in. Our dedicated team of engineers is actively investigating the root cause of this disruption to restore access. We appreciate your patience and understanding during this time.

2. investigating Aug 24, 2026, 08:34 AM UTC

   We are continuing to investigate the issues and are currently working on mitigations to restore the appropriate services. We are aware this is not impacting all customers at this time.

3. investigating Aug 24, 2026, 09:28 AM UTC

   We are investigating the issue affecting a subset of customers, primarily those utilising B2C authentication. Not all customers are impacted. We are still investigation the root cause and this investigation remains our highest priority.

4. monitoring Aug 24, 2026, 10:48 AM UTC

   We have applied a fix that has restored access for affected customers, and services are now operating as expected. We are continuing to closely monitor the platform whilst our investigation remains ongoing to confirm stability and identify the underlying root cause.

5. monitoring Aug 24, 2026, 01:21 PM UTC

   We have identified the cause of the authentication issue and applied mitigations that have restored service. Platform stability remains good, and no further customer impact has been reported. We are continuing to monitor closely whilst working with our third-party provider to implement permanent improvements and reduce the risk of recurrence.

6. resolved Aug 24, 2026, 03:59 PM UTC

   We have identified the cause of the authentication issue and confirmed that the mitigations applied continue to operate successfully. Services have remained stable and no further customer impact has been observed.

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Started Aug 10, 2026, 10:38 AM UTC· resolved Aug 10, 2026, 12:12 PM UTC

1. investigating Aug 10, 2026, 10:38 AM UTC

   We are currently investigating an issue affecting CV Parsing within the Recruitment module. Users may encounter an error message when attempting to upload a CV. We will provide further updates as soon as more information becomes available.

2. resolved Aug 10, 2026, 12:12 PM UTC

   This incident has been resolved.

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Started Jun 29, 2026, 08:13 AM UTC· resolved Jun 29, 2026, 03:54 PM UTC

1. investigating Jun 29, 2026, 08:13 AM UTC

   We are investigating an issue where iOS users will not be able to log into the People First App. They are presented with an error when attempting to add there Company Identifier. We are investigating this as a priority. Further updates will be provided in due course.

2. identified Jun 29, 2026, 08:58 AM UTC

   We have now identified the root cause of the issue and are working in a fix to the issue.

3. identified Jun 29, 2026, 11:04 AM UTC

   We now have a fix for this issue and a new version of the App has been submitted to Apple for urgent review. We will provide a further update later today on the progress of this. Once this version of the App is available, users will need to update their App via the App store.

4. identified Jun 29, 2026, 02:13 PM UTC

   We are still awaiting Apple's review and approval of the updated app version. We continue to actively escalate the matter wherever possible to help expedite the publishing process.

5. resolved Jun 29, 2026, 03:54 PM UTC

   We can now confirm that Apple has reviewed and approved the updated version of the app, and this issue is now resolved. Users who have permission to manage their own devices will need to manually update the app via the Apple App Store to receive the fix. For devices where application updates are centrally managed, the relevant IT team will need to deploy the updated version. If you experience any issues after updating, please contact the Service Desk for further assistance.

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Started Jun 26, 2026, 02:08 PM UTC· resolved Jun 26, 2026, 04:26 PM UTC

1. identified Jun 26, 2026, 02:08 PM UTC

   Data Explorer is currently unavailable for UK Customers who have Payroll Enabled. A fix has been identified for this issue and will be deployed as a fix this evening.

2. resolved Jun 26, 2026, 04:26 PM UTC

   A fix has now been deployed and this has been resolved.

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Started Jun 26, 2026, 09:17 AM UTC· resolved Jun 26, 2026, 12:24 PM UTC

1. identified Jun 26, 2026, 09:17 AM UTC

   We are investigating reported issues with the performance of calculations in Payroll resulting in some calculations not completing and remaining in a 'calculating' state. We have identified the cause and are working on a fix for this issue.

2. monitoring Jun 26, 2026, 09:41 AM UTC

   We have now applied a fix for this issue and all calculations in the backlog have now completed. No further action will be needed on the back of this issue. We are closely monitoring for the time being.

3. resolved Jun 26, 2026, 12:24 PM UTC

   This incident has now been resolved.

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Started May 18, 2026, 09:17 AM UTC· resolved May 18, 2026, 06:53 PM UTC

1. investigating May 18, 2026, 09:17 AM UTC

   We are currently investigating reports of some payroll calculations not completing as expected. Our teams are treating this as a priority and are actively working to identify the cause. We will provide further updates as soon as more information becomes available.

2. identified May 18, 2026, 11:19 AM UTC

   We have identified the cause of an issue where some calculations are not completing as expected and have raised Defect 1916152. Initial investigation has confirmed the issue can occur under specific scenarios involving pension back pay changes following an in-period absence caused a calculation error. Our teams are actively working on a fix as a priority. Further updates will be provided as progress is made.

3. identified May 18, 2026, 04:17 PM UTC

   We are targeting a hot fix for this issue to be released tonight. Post fix, the impacted people will require calculation via the payroll calculation data load.

4. resolved May 18, 2026, 06:53 PM UTC

   A hot fix will be released for this issue this evening, this is currently planned to be at 10pm to avoid disruption to ongoing payroll processing.

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Started Apr 07, 2026, 11:16 AM UTC· resolved Apr 10, 2026, 07:19 AM UTC

1. investigating Apr 07, 2026, 11:16 AM UTC

   We are currently investigating an issue where employees with a car benefit ending in April (before 06/04/26) are failing to calculate in Payroll. Our development team is actively investigating the cause and we will provide further updates as more information becomes available.

2. identified Apr 07, 2026, 02:29 PM UTC

   The root cause has been identified and a fix is in progress. We are not yet able to conform timescales on a hot fix at this time. A further update will be provided later today. If you need urgent support with this matter please raise this with our Service Desk.

3. identified Apr 08, 2026, 06:44 AM UTC

   We are continuing to work on a fix to this issue. We will confirm timescales for a hot fix when they are known.

4. identified Apr 08, 2026, 03:07 PM UTC

   We are currently testing a solution to this and are targeting a hot fix for tomorrow night at this time. Subject to successful testing and regression outcomes.

5. identified Apr 09, 2026, 03:34 PM UTC

   This will be resolved in a Hot fix that will be released at 6pm tonight (09/04/2026). Recalculations of the impacted employees will need to be triggered post release.

6. resolved Apr 10, 2026, 07:19 AM UTC

   This incident has been resolved.

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Started Mar 11, 2026, 09:27 AM UTC· resolved Mar 11, 2026, 04:23 PM UTC

1. investigating Mar 11, 2026, 09:27 AM UTC

   We are aware that some customers are currently experiencing errors when attempting to log in to the People First application. Our teams are actively investigating this as a priority. We will provide further updates as soon as more information is available. Thank you for your patience while we work to resolve this as quickly as possible.

2. identified Mar 11, 2026, 09:46 AM UTC

   We are now observing that some performance issues are being seen by customers are this time and we are currently assessing the best options to mitigate at this time.

3. identified Mar 11, 2026, 10:41 AM UTC

   We are actively managing an incident affecting access and performance across People First. Some users are unable to log in or are seeing errors and incomplete page loads, primarily impacting Approvals, Payroll, Case Management and NM. We are currently working on a fix to reduce the impact of high load on these services as well as mitigations to recover performance at this time.

4. monitoring Mar 11, 2026, 12:14 PM UTC

   We have temporarily disabled the Approvals service in UK Production as part of our ongoing incident mitigation. This service was generating high volumes of requests, contributing to platform instability and access issues. Impact: Users are currently unable to action Employee Change Requests. Authority to Recruit workflows cannot be completed. Other areas of the platform should see improved stability as a result of this action. Our Engineering teams are developing a hot fix to resolve the ongoing issues within the Approvals service, which will allow us to restore full functionality as soon as it is validated. We will provide further updates as work progresses.

5. monitoring Mar 11, 2026, 01:36 PM UTC

   We have successfully tested and validated a fix for the Approvals service and this fix has now been deployed to UK Production. The previous disabled functionality is now available again. We will be monitoring system performance throughout the afternoon to ensure stability and confirm that the update resolves the issues previously experienced. Fallback Plan: If elevated errors or performance issues return, we may temporarily disable the Approvals service again to protect overall platform stability. Further updates will be provided as monitoring continues.

6. resolved Mar 11, 2026, 04:23 PM UTC

   Since the fix earlier this afternoon was deployed, the platform is now stable and operating as expected. Users should no longer experience access or performance issues. We will continue to monitor the system closely to ensure ongoing stability and have identified further stability improvements moving forward.

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Started Mar 03, 2026, 02:44 PM UTC· resolved Mar 04, 2026, 01:17 PM UTC

1. monitoring Mar 03, 2026, 02:44 PM UTC

   We are currently aware of some cases where FPS submissions are taking longer than expected to complete. While there are a high number of user‑reported issues with HMRC services on Down Detector, there are no confirmed incidents listed on HMRC’s Pay As You Earn (PAYE) — service availability and issues page. We have reviewed our People First service insights logging and can confirm that we are not seeing any failures or errors on our side. Submissions continue to poll the HMRC Gateway as expected. At this stage, we believe the delays may be related to an issue on HMRC’s end. We will be contacting HMRC to confirm whether there are any Service Availability issues and we will provide an update as soon as more information becomes available.

2. monitoring Mar 03, 2026, 03:40 PM UTC

   HMRC has confirmed that they are currently experiencing a high volume of submissions. While submissions are being received and processed successfully, there are delays with the Gateway issuing submission confirmations. For customers with imminent FPS deadlines, please liaise directly with HMRC before taking any action to resubmit if the connection times out. HMRC will advise whether a resubmission is required, whether the FPS can be accepted manually, and if a late submission reason also needs to be provided. If you require support after speaking with HMRC, including guidance on how to complete any corrective actions, please raise a case with our Service Desk.

3. resolved Mar 04, 2026, 01:17 PM UTC

   Following our monitoring, we’re pleased to confirm that FPS submissions are now functioning as expected and processing within the expected timeframes.

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Started Feb 20, 2026, 12:44 PM UTC· resolved Feb 27, 2026, 11:16 AM UTC

1. investigating Feb 20, 2026, 12:44 PM UTC

   We are aware of an issue with HRMC downloads processing incorrectly, an example result of this is non-receipt of P6 download. We are developing a resolution and will provide an update by 3pm 20th February 2026.

2. identified Feb 20, 2026, 02:58 PM UTC

   A potential fix has been identified and in the final stages of development. A further update will be provided by 17:30 Thank you for your understanding while we work to resolve this issue.

3. identified Feb 20, 2026, 05:21 PM UTC

   We are continuing to finalise the required fix. Next update will be provided by 11:00 Monday 23rd February. Thank you again for your patience.

4. identified Feb 23, 2026, 10:46 AM UTC

   A hotfix is now in QA testing, including enhanced diagnostics to support the ongoing investigation; however, tonight’s deployment is not expected to fully resolve the issue. Customers can manually load coding notices as a temporary workaround. We will provide another update later today with expected resolution timescales.

5. identified Feb 24, 2026, 09:03 AM UTC

   Please note that the diagnostic patch for this will now be release tonight (24th Feb).

6. resolved Feb 27, 2026, 11:16 AM UTC

   This issue was resolved in a hotfix on 26 February 2026, and we have confirmed that HMRC downloads are now loading successfully. We will continue to monitor the situation closely over the coming weeks.

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Started Dec 19, 2025, 11:22 AM UTC· resolved Dec 19, 2025, 02:33 PM UTC

1. investigating Dec 19, 2025, 11:22 AM UTC

   UK users on the *.people-first.com domain are currently encountering an issue where Year-to-Date (YTD) values on the Adjustments screen are displaying incorrectly. This is not affecting payments being made or reported but may impact the value of adjustments that can be made.

2. identified Dec 19, 2025, 11:29 AM UTC

   We have now identified the cause of the issue and are looking to hot fix the issues as soon as we are able to resolve the issue.

3. monitoring Dec 19, 2025, 11:48 AM UTC

   A fix has now been deployed to UK Production to resolve this issue, we are monitoring the situation. Please raise a case if issues are still being seen.

4. resolved Dec 19, 2025, 02:33 PM UTC

   This incident has been resolved.

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Started Oct 16, 2025, 07:52 AM UTC· resolved Oct 17, 2025, 08:42 AM UTC

1. monitoring Oct 16, 2025, 07:52 AM UTC

   We are currently investigating a performance issue within the People First Platform that is particularly impacting payroll, focusing on identifying its root cause and implementing necessary optimisations to enhance user experience. We will keep you updated on our progress and any developments as we work to resolve this issue.

2. resolved Oct 17, 2025, 08:42 AM UTC

   Mitigations have now been put in place and we are observing the platform as stable. We will continue to monitor the situation closely

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Started Oct 14, 2025, 10:18 AM UTC· resolved Oct 15, 2025, 08:22 AM UTC

1. investigating Oct 14, 2025, 10:18 AM UTC

   We are currently investigating a minor performance issue within the People First Platform, focusing on identifying its root cause and implementing necessary optimisations to enhance user experience. We will keep you updated on our progress and any developments as we work to resolve this issue.

2. monitoring Oct 14, 2025, 12:53 PM UTC

   Following scheduled maintenance in Azure, system performance was temporarily affected. During the recovery period, some operations experienced slower response times while normal performance levels were restored. The system is now stable, and all services are operating as expected. We will continue to monitor this closely, if you are still experiencing performance issues then please raise a case with our Service Desk.

3. resolved Oct 15, 2025, 08:22 AM UTC

   This incident has been resolved.

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Started Jul 08, 2025, 09:59 AM UTC· resolved Jul 09, 2025, 04:10 PM UTC

1. investigating Jul 08, 2025, 09:59 AM UTC

   People First customers may be experiencing performance issues with the application or have difficulty with logging in.

2. investigating Jul 08, 2025, 11:13 AM UTC

   We are continuing to investigate this issue.

3. monitoring Jul 08, 2025, 12:26 PM UTC

   Normal service has been restored and we are continuing to closely monitor the application. We are now conducting a full analysis to determine the root cause and prevent similar incidents in the future. If you are experiencing any ongoing critical issues related to this incident, please don’t hesitate to contact our Service Desk via our support portal. When raising a case, please reference PF-080725. We sincerely appreciate your patience and understanding during this time, and we thank you for your continued partnership.

4. monitoring Jul 08, 2025, 02:10 PM UTC

   The performance of People First has now returned to normal. We will continue to monitor the application. Another update will be provide tomorrow morning (9th July).

5. monitoring Jul 09, 2025, 10:14 AM UTC

   Normal levels of performance and stability continue to be observed. We are continuing to monitor closely.

6. resolved Jul 09, 2025, 04:10 PM UTC

   The platform is now showing sustained levels of performance and stability. Thank you for your patience during our investigations.

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Started Jul 07, 2025, 08:34 AM UTC· resolved Jul 07, 2025, 08:55 AM UTC

1. investigating Jul 07, 2025, 08:34 AM UTC

   We are aware of reported login issues with People First. You may also be experiencing unavailability of People First. We are working to identify the cause and resolve this issue. A further update will be provided once the issue is resolved or by 11:30am, whichever is sooner.

2. investigating Jul 07, 2025, 08:54 AM UTC

   We are continuing to investigate this issue.

3. resolved Jul 07, 2025, 08:55 AM UTC

   This incident is now resolved. We are continuing to monitor.

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Started Jun 03, 2025, 04:55 PM UTC· resolved Jun 05, 2025, 03:59 PM UTC

1. identified Jun 03, 2025, 04:55 PM UTC

   We are aware that some customers are experiencing an issue with hourly rate claims being calculated incorrectly. We have an incident team working on the fix and we hope to provide an update by 10am on Wednesday 4th June 2025. We apologise for any inconvenience and appreciate your patience as we look to resolve the issue.

2. identified Jun 04, 2025, 09:00 AM UTC

   We are aware that customers are experiencing an issue with hourly rate claims being calculated correctly. Our incident investigation team have identified the cause of the issue and are working on a permanent solution. Customers can work around the issue by manually overriding the hourly rate on the claims. We apologise for the inconvenience and appreciate your patience as we resolve the issue. Next update will be provided at 13:00 4th June 2025

3. identified Jun 04, 2025, 12:16 PM UTC

   We are currently testing the proposed solution, with the intention of performing a production release this evening after a positive test for resolving the issue, and confirmation of a successful wider regression test. We are investigating whether any recalculation may be required and will confirm with our next status update.

4. identified Jun 04, 2025, 07:26 PM UTC

   We have completed testing of the proposed fix and are progressing with production release at approximately 21:00 this evening. We will then monitor the situation in live service and provide a further update at 10:00 5th June 2025.

5. monitoring Jun 04, 2025, 10:18 PM UTC

   The fix has been deployed into live service and we are now monitoring the situation.

6. resolved Jun 05, 2025, 03:59 PM UTC

   We have observed no further issues and are therefore closing this incident at 17:00 05/06/2025.

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Started May 08, 2025, 11:10 AM UTC· resolved May 08, 2025, 02:08 PM UTC

1. investigating May 08, 2025, 11:10 AM UTC

   We are currently investigating reports of performance issues across People First and will update with further information as soon as possible.

2. resolved May 08, 2025, 02:08 PM UTC

   We have resolved this issue.

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Started Apr 23, 2025, 09:31 AM UTC· resolved Apr 25, 2025, 04:30 PM UTC

1. identified Apr 23, 2025, 09:31 AM UTC

   A small number of users are unable to log on to the system. We have identified a resolution and are targeting to release this today.

2. monitoring Apr 23, 2025, 05:02 PM UTC

   A resolution for this issue has been deployed to all People First environments. We will continue to monitor the situation to ensure it has been fully resolved.

3. monitoring Apr 25, 2025, 11:13 AM UTC

   The issue has been resolved for UK customers but a small number of users on the EU application continue to be impacted. We apologise for the inconvenience, our incident team are working hard on a resolution.

4. resolved Apr 25, 2025, 04:30 PM UTC

   A resolution for the impacted EU users has now been deployed. Thank you for your patience.

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Started Apr 02, 2025, 11:25 AM UTC· resolved Apr 02, 2025, 05:51 PM UTC

1. identified Apr 02, 2025, 11:25 AM UTC

   If you are using scheduling, please be aware that changes to working patterns are not updating the schedule. We have identified the root cause and will be publishing a hotfix to your environment tonight. In the meantime we would suggest not making working pattern changes, however if changes are made then these will be synced during the deployment of the hotfix.

2. monitoring Apr 02, 2025, 05:38 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Apr 02, 2025, 05:51 PM UTC

   This incident has now been resolved. We apologise for any inconvenience this has caused.

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Started Feb 19, 2025, 10:52 AM UTC· resolved Feb 20, 2025, 12:19 PM UTC

1. investigating Feb 19, 2025, 10:52 AM UTC

   We are currently investigating an issue were data explorer as a module of the People First system is currently not responding. We are currently looking into this and will have it back online asap.

2. monitoring Feb 19, 2025, 04:37 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Feb 20, 2025, 12:19 PM UTC

   This incident has been resolved.

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Started Feb 12, 2025, 05:26 PM UTC· resolved Feb 21, 2025, 08:10 PM UTC

1. investigating Feb 12, 2025, 05:26 PM UTC

   We are currently aware of a number of issues with the payroll FPS. For example: FPS stuck at building, invalid FPS due to past leavers, FPS does not reconcile. Please be advised that we are investigating the cause and impact of these issues, and will provide updates as required. If you are experiencing any issues then please raise a case through Service Desk.

2. investigating Feb 13, 2025, 12:41 PM UTC

   We are working with affected customers on data remediation, and are continuing to investigate the root cause.

3. identified Feb 17, 2025, 07:44 AM UTC

   A fix has been identified and is in testing. Data for affected customers has been remediated, allowing validity of FPS. If you are experiencing any issues then please raise a case through Service Desk. Next update will be provided by 12:00 17th February 2025.

4. identified Feb 17, 2025, 11:40 AM UTC

   Testing is continuing as planned. A further update will be provided at 16:00 today (17th February 2025).

5. identified Feb 17, 2025, 04:05 PM UTC

   Successful testing has concluded on the fixes that will be included in tomorrow's release (25.1.3). If you experience any issue in the time being then please raise a case through Service Desk. Next update will be provided on Wednesday 19th February, following the latest release.

6. resolved Feb 21, 2025, 08:10 PM UTC

   This incident has now been resolved. We apologise for any inconvenience this has caused.

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