Resolved after 2 days 6 hours, affecting UK Application and EU Application, on April 23, 2025.
A resolution for the impacted EU users has now been deployed. Thank you for your patience.
Affected components
Update timeline
- identified Apr 23, 2025, 09:31 AM UTC
A small number of users are unable to log on to the system. We have identified a resolution and are targeting to release this today.
- monitoring Apr 23, 2025, 05:02 PM UTC
A resolution for this issue has been deployed to all People First environments. We will continue to monitor the situation to ensure it has been fully resolved.
- monitoring Apr 25, 2025, 11:13 AM UTC
The issue has been resolved for UK customers but a small number of users on the EU application continue to be impacted. We apologise for the inconvenience, our incident team are working hard on a resolution.
- resolved Apr 25, 2025, 04:30 PM UTC
A resolution for the impacted EU users has now been deployed. Thank you for your patience.
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