System unavailable for some UK users

Update timeline

1. investigating Aug 24, 2026, 07:39 AM UTC

   We're currently addressing an issue that's impacting some UK customers attempting to access the People First service via the *.people-first.com domain, preventing them from logging in. Our dedicated team of engineers is actively investigating the root cause of this disruption to restore access. We appreciate your patience and understanding during this time.

2. investigating Aug 24, 2026, 08:34 AM UTC

   We are continuing to investigate the issues and are currently working on mitigations to restore the appropriate services. We are aware this is not impacting all customers at this time.

3. investigating Aug 24, 2026, 09:28 AM UTC

   We are investigating the issue affecting a subset of customers, primarily those utilising B2C authentication. Not all customers are impacted. We are still investigation the root cause and this investigation remains our highest priority.

4. monitoring Aug 24, 2026, 10:48 AM UTC

   We have applied a fix that has restored access for affected customers, and services are now operating as expected. We are continuing to closely monitor the platform whilst our investigation remains ongoing to confirm stability and identify the underlying root cause.

5. monitoring Aug 24, 2026, 01:21 PM UTC

   We have identified the cause of the authentication issue and applied mitigations that have restored service. Platform stability remains good, and no further customer impact has been reported. We are continuing to monitor closely whilst working with our third-party provider to implement permanent improvements and reduce the risk of recurrence.

6. resolved Aug 24, 2026, 03:59 PM UTC

   We have identified the cause of the authentication issue and confirmed that the mitigations applied continue to operate successfully. Services have remained stable and no further customer impact has been observed.