MHR People First incident
HMRC Performance Issues Affecting Submission Processing
Resolved after 1 day 4 hours, affecting UK Application and UK API and 1 more, on September 24, 2026.
We are aware of reports of delays within the HMRC Gateway that are affecting the processing of submissions. This is not related to a performance issue within People First. While submissions will continue to be sent and polled by People First, customers may experience longer than normal processing times or occasional timeout messages while awaiting a response from HMRC. If you encounter a timeout when submitting an FPS, please continue to retry the submission, as subsequent attempts are likely to be successful once HMRC processing times improve. We are monitoring the situation and will provide further updates as more information becomes available.
Affected components
Update timeline
- identified Sep 24, 2026, 09:37 AM UTC
We are aware of reports of delays within the HMRC Gateway that are affecting the processing of submissions. This is not related to a performance issue within People First. While submissions will continue to be sent and polled by People First, customers may experience longer than normal processing times or occasional timeout messages while awaiting a response from HMRC. If you encounter a timeout when submitting an FPS, please continue to retry the submission, as subsequent attempts are likely to be successful once HMRC processing times improve. We are monitoring the situation and will provide further updates as more information becomes available.
- resolved Sep 25, 2026, 02:31 PM UTC
This incident has been resolved.
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